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Purpose-The purpose of this paper is to determine patient expectation and perception of pharmaceutical care services in order to measure the level of patient satisfaction provided by Indonesia's health coverage (IHC) system. Design/methodology/approach-A patient satisfaction survey was conducted at primary-level and secondary-level health facilities operating under IHC system. The assessment was performed using a closed-ended questionnaire that had been tested for validity and reliability. The patients' point of view was evaluated based on their expectation and perception of six dimensions of the pharmaceutical care services they had received. Patient satisfaction was calculated based on the gap between their expectation and their perception. Findings-A total of 602 patients participated in this research. The levels of the patients' expectation of the pharmaceutical care services provided at primary-level health facilities range from high (3.39) to very high (3.54), whereas at secondary-level health facilities, the range was from low (2.04) to very high (3.75). This indicates that patients have a higher expectation of the provided pharmaceutical care services compared to the actual experience of the healthcare services that they received, resulting in a low value in the measurement of patient satisfaction levels. Originality/value-The high level of patient expectation is an opportunity for pharmacists at both primary-level and secondary-level health facilities to continue developing pharmaceutical care services. Improving drug information service, patient counseling and reducing patient waiting time can be good ways to increase patient satisfaction within pharmaceutical care services.

Latar belakang: Survey kepuasan pasien adalah salah satu metode evaluasi yang dapat digunakan untuk menilai kualitas pelayanan farmasi klinik. Penelitian ini bertujuan untuk mengembangkan kuisioner penelitian dalam Bahasa Indonesia untuk mengukur kepuasan pasien terhadap pelayanan kefarmasian pada fasilitas kesehatan tingkat pertama dan tingkat lanjut terutama mengenai pelayanan farmasi klinik. Metode: Pernyataan – pernyataan dalam kuisioner disusun berdasarkan peraturan perundang-undangan yang berlaku di Indonesia mengenai standar pelayanan kefarmasian di pusat kesehatan masyarakat (Puskesmas), apotek dan rumah sakit. Pernyataan dalam kuisioner dibagi menjadi lima kategori kualitas pelayanan yaitu keandalan, responsif, sarana, jaminan, dan empati. Kuisioner kemudian diuji kepada 90 orang responden (masing – masing 30 orang untuk setiap kelompok kriteria) untuk menilai validitas dan reliabilitas instrument kuisioner. Hasil: Terdapat 39 pernyataan untuk kuisioner pelayanan kefarmasian di Puskesmas, 41 pernyataan untuk kuisioner pelayanan farmasi klinik di apotek maupun di rumah sakit. Uji validitas menggunakan korelasi momen produk yang menghasilkan nilai r untuk masing – masing pernyataan > 0,361 (valid). Tes reliabilitas dilakukan dengan menggunakan uji Cronbach Alpha. Hasil uji Cronbach Alpha > 0,6 (reliabel) untuk masing – masing item kuisioner. Kesimpulan: Berdasarkan uji validitas dan reliabilitas menunjukkan kuisioner kepuasaan pasien terhadap pelayanan farmasi klinik yang disusun valid dan reliabel.

Background Nonadherence to medications, failure to prevent exposure to asthma triggers, lack of knowledge about using medications, and fixed mindsets contribute to poor asthma control in children. Digital learning could provide a new strategy for improving health-related outcomes in children with asthma. Objective The aim of this study is to develop and design a digital educational program, titled Module of Inhaler and Asthma Triggers for Children (MIRACLE), for Indonesian children with asthma. The program comprises an interactive narrative and a serious game. It was proposed to increase the understanding of asthma self-management, instruct on proper inhaler techniques, improve asthma control, and promote a growth mindset for children with asthma. Methods Two phases of research were conducted to develop the program. In the first phase, a literature search and two rounds of the Delphi technique were conducted to obtain agreement from an expert panel regarding elements of asthma self-management and the design of interactive narratives and a serious game. The expert panel item statements were evaluated using the content validity index (CVI). In the second phase, the SERES framework, Norma Engaging Multimedia Design, and Psychological Theory of Growth Mindset were applied to create a storyline, learn objectives, and game challenges. Results In the first phase, 40 experts were invited to participate in Delphi round 1. Forty responses were collected to generate 38 item statements that consisted of part 1, elements of asthma self-management (25 items), and part 2, design of an interactive narrative and a serious game (13 items); 38 experts were involved in Delphi round 2. In total, 24 statements in part 1 and 13 items in part 2 had item-CVI values >0.80. The average CVI was 0.9, which was considered acceptable. Four narrative plots and five game sessions were developed during the second phase. Challenges with the scenario, scoring, and feedback on asthma difficulties were designed to promote a growth mindset for learners. Conclusions We developed a culture-specific, computer-based asthma program containing an interactive narrative and a serious game to deliver asthma self-management and promote a growth mindset among Indonesian children.

Background: Pharmacists play a role as a part of health services both at pharmacies, hospitals and community health centers. Pharmaceutical care was regulated in the Regulation of the Minister of Health of the Republic of Indonesia. In the internship, students of the Pharmacists program Faculty of Mathematics and Natural Sciences, Udayana University can see clearly how the implementation of the role of Pharmacists in the Pharmacy, Hospital and Community Health Center. Objective: This study aims to assess the perceptions (responses) of Pharmacist students on the role of Pharmacists in various pharmacy services. Methods: This study used a one-group posttest only design methods. The population of the study used all of the Pharmacist students who were internship at the Pharmacy, Community Health Center and Hospital. The research instrument used a closed-ended questionnaire about the perceptions of Pharmacist students on the role of Pharmacists in internship locations. Results: The results showed that the role of pharmacists in pharmacies and community health centers was greater in the field of clinical pharmacy services. While in hospitals, pharmacists have a greater role in the field of drug management. Conclusion: Students have a positive perception of the role of pharmacists. There were no significant differences in perceptions of Pharmacist students on the role of Pharmacists in the field of drug management and clinical pharmacy services (p> 0.05). Keywords: pharmacist, pharmaceutical care, perception, role, students