No abstract

This study aimed to determine the quality type and importance ranking of hospital signage systems’ usage requirements using the Kano model. This study collected data from 300 users in three hospitals in Guangzhou and evaluated 32 metrics of hospital signage systems. The Kano model questionnaire was used to analyze the quality type of each demand indicator, and the better–worse coefficient was used to calculate the sensitivity and importance ranking of the demand. Of the 32 attributes evaluated by participants, 4 are must-be quality (M), 4 are one-dimensional quality (O), 12 are attractive quality (A), and 12 are indifferent quality (I). The results of this study suggest that the presence of most of the evaluated attributes is associated with maintaining a level of user satisfaction, and the lack of these attributes causes user dissatisfaction. There is a strong demand for basic usage functions and an easy-to-use hospital signage system. In addition, users often wish to add and improve signage functions and have greater expectations for the inclusion of features such as digital intelligence and regional culture in this study. The results of this study show that the Kano model can better derive the user requirements for hospital signage systems and can promote the improvement of hospital signage systems in a more targeted manner, according to the quality type and importance of requirements, providing a research basis for the sustainable development of healthcare services.

With the rapid development of our country’s economy, there has been a phenomenon of population concentration and centralization of medical institutions. At the same time, with the continuous development and improvement of medical disciplines, large-scale general hospitals have become more comprehensive and larger in area. Therefore, hospital users often get lost in the public space of the hospital. Therefore, the purpose of this article is to study the evaluation method of wayfinding signs in medical institutions based on mobile network intelligent navigation. This article first analyzes the research status of navigation signs in medical institutions and then introduces the current wayfinding behaviors of large general hospitals, and analyzes the problems and deficiencies in them. On this basis, the intelligent navigation is researched and designed. This article systematically expounds the main characteristics of hospital users’ pathfinding behavior, the spatial order of the process, and the hierarchy of pathfinding behavior, and uses questionnaire survey, field survey, and other research forms to carry out experimental research on the theme of this article. Studies have shown that the hospital’s public organization space model will directly affect the efficiency of people seeking medical care.