The problems that occur in the madrasahh are caused by the lack of quality of service in which the madrasahh principal leadership in Pontianak is not supported and the work motivation of teachers in improving education. The purpose of this study was to determine the effect of transformational leadership and work motivation of madrasahhh principals on the quality of service for private MTs in Pontianak. This study uses a quantitative approach and a type of descriptive research. The sample in this study were 70 teachers selected based on the sample random sampling technique. Data collection research was conducted by questionnaire and documentation. The results obtained from this study are that there is a significant effect between transformational principals' leadership and work motivation on service quality to Pontianak MTs teachers.

<p>This study aims to determine the role of school committees in supporting the fulfillment of educational infrastructure facilities at State Vocational High School 1 Teluk Keramat (SMKN 1 Teluk Keramat) by identifying and describing the role and involvement and form of support provided and the factors that influence it. This research uses qualitative descriptive approach. the results of the research that has been done are 1) School Committee SMKN 1 Teluk Keramat has performed its role as an advisory agency, as a supporter agency, as a controlling agency, and as mediator agency; 2) Supporting factors for the school committee include a) Good collaboration of schools; b) Authority granted by the school to the school committee in carrying out its duties; c) Compulsory responsibility of completing the compulsory education of 12 years of learners; d) To carry out the mandate of the Law on National Education System Number 20 of 2003 and Permendikbud Number 75 concerning School Committees; 3) Inhibiting factors for school committees are a) Lack of coordination between schools and school committees; b) Be more concerned with personal matters than school committee duties; c) lack of awards earned as school committees; d) Ineffective committee managers due to the distance from schools; 4) Not all school committee members are actively involved.</p>

<p>The purpose of this research is to understand and describe in detail and depth about 1) Planning of standard quality improvement process based on school-based management at State Junior High School 3 Singkawang (SMPN 3 Singkawang); 2) Organizing the improvement of process standard quality based on school-based management in SMP N 3 Singkawang; 3) Implementation of standard quality improvement process based on school-based management in SMP N 3 Singkawang; 4) Supervision of standard quality improvement process based on school-based management at SMP N 3 Singkawang; 5) obstacles and efforts in improving the quality of process standards based on School-based<br />management in SMPN 3 Singkawang. The approach used in this research is qualitative research using case study method. then the results obtained in this study as follows 1) Planning standard quality improvement process based on the<br />school-based management SMPN 3 Singkawang in good categorize; 2) Organizing the improvement of process standard quality based on school-based management of SMPN 3 Singkawang is categorized well; 3) Implementation of standard quality improvement process based on school-based management of SMPN 3 Singkawang is categorized quite well; 4) Supervision of standard quality improvement process based on school-based management of SMPN 3 Singkawang is categorized quite well; 5) Obstacles in improving the quality of process standards based on the school-based management of SMPN 3 Singkawang is the condition of facilities still not meet the standards, especially the land or building, the physical condition of teachers caused by the age factor but the quality improvement of educators developed through certification of educators and other activities that support the learning process as well as the establishment of harmonious relationships between schools, parents and alumni.</p>

This study aims to determine how the performance of teachers, principal transactionalleadership, and teacher work motivation, and how the influence of each and all variablessimultaneously. The general objective of this study was to determine the effect oftransactional leadership and teacher work motivation on teacher performance at SMPNegeri Se, District of Rasau Kubu Raya, Indonesia. This study uses quantitative researchmethods and uses a questionnaire as a data collection tool. The subjects of this studywere 83 junior high school teachers in the district of Rasau Jaya Kubu Raya. Thecharacteristics are a permanent teacher, a minimum of two years of service, civil servantstatus or not, and a bachelor's degree. The results of the study are: (1) the description ofthe teacher's performance is high (35.84%) and the score variation is 174-188; (2) thedescription of transactional leadership is quite good (39.23%) and the score variation is238 - 256; (3) the teacher's work motivation is classified as good (30.19%) and thevariation score is 105-116; (4) transactional leadership has an effect on teacherperformance; (5) school climate has an effect on teacher achievement motivation; and (5)simultaneously transactional leadership and teacher work motivation affect teacherperformance. The conclusion of this study is that the performance of teachers at SMPNegeri Se District of Rasau Jaya Kubu Raya is influenced by the principal's transactionalleadership and teacher work motivation of 43.90%. Keywords: Teaceher Performance, Transactional Leadership, Tecaher WorkMotivation

AbstracMutu layanan akan berhasil dalam mencapa itujuannya jika konsumen merasakan kepuasan yang sangat tinggi,dengan kata lain keberhasilan mutu layanan sangat tergantung pada konsumen atau pelanggan dalam arti lembaga yang bermutu selalu memberikan kepuasan kepada pelanggannya. Karena mutu layanan berpusat pada upaya pemenuhan kebutuhan dan keinginan pelanggan serta ketepatan penyampai nya untuk mengimbangi harapan pelanggan. Sehubungan dengan itu maka tujuan dalam penelitian ini adalah untuk mendapatkan informasi tentang perencanaan mutu pelayanan, pelaksanaan mutu, pengendalian mutu layanan, perbaikan mutu layanan serta apa saja yang menjadi hambatan dalam memberikan pelayanan di SMA Negeri 1 Sungai Ambawang. Penelitian ini menggunakan metode deskriptif dengan pendekatan kualitatif. Jenis penelitian ini adalah case studi (studi kasus) dengan melakukan secara eksploratif yang bersifat mendalam dengan menganalisis apa yang sebenarnya terjadi di balik fakta atau kasus. Alat pengumpul datanya dengan melakukan wawancara, dekomentasi dan panduan observasi. Selanjutnya untuk analisis data digunakan langlah-langkah yang dibagi dalam tiga bagian yaitu; data reduction, data display dan conclution/verification. Setelah diadakan penelitian, maka didapatkan temuantemuan sebagai berikut: Perencanaan mutu layanan yang dilaksanakan di Sekolah Menengah Atas Negeri (SMA Negeri) 1 Sungai Ambawang telah menggambarkan pola yang baik yaitu dengan melibatkan guru dengan cara mengajak guru membuat program bagi yang ingin berpartisipasi. Pelaksanaan mutu layanan oleh kepala sekolah sudah sesuai dengan program yang dibuat sebelumnya, meskipun masih ada program yang belum terlaksana atau belum tercapai. Pengendalian mutu layanan yang dilaksanakan oleh kepala sekolah sudah cukup efektif. Perbaikan mutu layanan telah dilakukan oleh kepala sekolah secara terus menerus terutama yang berhubungan dengan proses pembelajaran.