No abstract

Customers using e-commerce expect fast delivery of ordered goods, including quick delivery of tangible goods. The fulfillment of this postulate requires proper organization of delivery of tangible goods purchased online and underlines the importance of the delivery phase in the e-commerce transaction process. The main aim of the article is to describe and to some extent also analyze the role of an adequate delivery phase organization in order to ensure a smooth e-commerce transaction process. In consequence the article assumes a hypothesis: ensuring an efficient organization of the delivery phase of material goods acquired online is an important factor supporting the rapid pace of e-commerce development. In order to achieve the assumed goal and prove the adopted hypothesis, the author presents issues connected with the essence of e-commerce, the role of transport and logistics in the e-commerce value creation chain and pursued delivery solutions in e-commerce, including the directions of their improvement and the observed co-evolution of e-commerce development and transport as well as used logistics solutions.

Despite of a growing understanding of the benefits associated with e-commerce, characteristic for this form of trading lack of direct contact between the sellers and the buyers, enforces a strong emphasis on building customer trust. The aim of this article is to present the characteristics and properties of electronic commerce and its impact on customer trust in this form of trading as well as indication of activities to build and strengthen customer confidence in e-commerce. The article tries to verify the following hypothesis: the characteristics of e-commerce, in particular the spatial distance between the seller and the buyer, points to the need to give an important role to build the trust of customers to this form of trading, The article layout has been subordinated to achieve the pursued objectives and to verify the hypotheses. The article presents the following issues: benefits and possible risks of online trade, the impact of e-commerce features on customer trust and confidence as well as selected, essential activities that serve this purpose.

The article focuses on the social aspects of the GDPR implementation. Paper presents the results of a study conducted in 2018, after the introduction of legislative changes. The study was exploratory and its aim was to find out how administrative employees evaluated and feels about GDPR. The survey was conducted as an online survey questionnaire. The article presents the results of the study, initial conclusions after its implementation, and a proposal for further research.

Summary The use of e-commerce in the promotion and sale of hand made products On one hand, virtually regardless of the industry, with the development of e-commerce today traders are becoming better opportunity to present as well as sell their products. On the other hand, steadily increases a group of people who more often and more willingly decide to buy custom and unique products, which are being mostly made by hand by small companies or by individuals. It should not surprise anyone, that the market of hand made products offered via the Internet is growing at a rapid pace. For this reason, the article presents and systematizes basic usability of e-commerce by the makers of hand made products.