This paper undertakes the challenge of server selection problem in Erlang-loss system (ELS). We propose a novel approach to the server selection problem in the ELS taking into account probabilistic modelling to reflect a practical scenario when user arrivals vary over time. The proposed framework is divided into three stages, including i) developing a new method for server selection based on the M/M/n/n queuing model with probabilistic arrivals; ii) combining server allocation results with further research on utility-maximising server selection to optimise system performance; and iii) designing a heuristic approach to efficiently solve the developed optimisation problem. Simulation results show that by using this framework, Internet Service Providers (ISPs) can significantly improve QoS for better revenue with optimal server allocation in their data centre networks.