The organisational function, as part of administrative processes, is one of the major challenges in nursing and health services. The selection of an organisational patient-care model depends on staff characteristics, educational and economic resources, planning and the definition of assignments (Mattila et al., 2014; Sjetne, Veenstra, Ellefsen, & Stavem, 2009). Internationally, care quality and patient safety are among the core priorities for health care leaders (American College of

Objective: to build and validate the content on Cardiopulmonary Resuscitation (CPR) of a sign language instrument for assessing the knowledge of the deaf. Method: methodological study in which the content validity process was used by 22 specialists in cardiac arrest and 16 deaf people. In the validation of internal consistency, 113 deaf people participated. For the assessment of the deaf, the Assistive Technology Assessment Questionnaire was used and, in the content validity, an instrument with a Likert scale was used, which included the content, clarity, objectivity, organization and language. Items with a minimum agreement of 80% were considered valid, according to the Content Validity Index (CVI) and binomial test. The internal consistency was verified by Cronbach’s alpha. Results: The instrument contains 11 questions about the identification of cardiorespiratory arrest, activation by aid and high quality chest compression. It had a minimum content validity of 81% by the specialists, 90% by the deaf participants and internal consistency by the Cronbach alpha of 0.86, being considered high. Conclusion: the instrument can be used in research to survey the previous knowledge of deaf people about CPR, as well as in pre and/or post-testing studies that test educational interventions with this public.

Introduction The Brazil's Family Health Strategy (ESF) is one of the initiatives for the strengthening of primary health care (PHC) in Brazil. The ESF is composed of a team of professionals, with the nurse usually adding care and administrative functions. In regard to the National Program for Improving Access and Quality in Primary Care (PMAQ-AB), the nurses have played a prominent role, especially in the external evaluation phase. Aim Analyze the meanings produced by nurses about the PMAQ-AB in a state in the northeastern of Brazil. Methods A qualitative research was carried out with twenty-five nurses from the health macro-regions of the State of Piauí. Data were collected from four focus groups, with one group in each macro-region, containing at least six and at most seven participants. The meetings were held from September to October 2018, in which semi-structured interview script was used. For the analysis of information, the maps of association of ideas proposed by Spink and Gimenes (1994) were used. Conclusions Despite the difficulties and conflicts felt by nurses with the implementation of PMAQ-AB, the program was understood as an agent for transforming in the work process of family health teams. In addition, the realization of this study allowed another space for reflection to the nurses about the program, qualification and financing of PHC, which can contribute to the institutionalization of the culture of monitoring and evaluation and also the consequent strengthening of these services. Key messages Based on the expected impacts, we seek collaborate with reflection on the experience and generate consistent and useful information to contribute to the decision-making processes of health policies. The PMAQ-AB was considered a program that was able to induce substantial changes in work processes because it was a way to finance the workforce.

Cuidados de enfermagem omissos na perceção da equipa: Uma análise das razões Cuidados de enfermería omitidos en la percepción del personal: Un análisis de las razones REVISTA DE ENFERMAGEM REFERÊNCIA homepage: https://rr.esenfc.pt/rr/ ISSNe: 2182.2883

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