The purpose of this research focuses on examining the consumers' perception towards corporate social responsibility (CSR) in a developing country via the case of Vietnam. This study was conducted by face-to-face interview, and the questionnaire was mailed directly to consumers who are living in the urban and rural areas in Vietnam. The findings of this research are to clarify consumers' perception of CSR issues in Vietnam based on four dimensions of the CSR definition by Carroll in 1991. Therefore, the results are useful for future researchers about CSR and consumers' perception in a developing country. Although, there have been some previous studies about consumers' perception in both developed and developing countries have been chosen. However, this study has applied Carroll's definition with other approach and compared it with other articles that aim to fill this knowledge gap in Vietnam because Vietnam can represent other developing countries nowadays; besides, those results allow enterprises to understand Vietnamese consumers' perception better.

PurposeThis article aims to evaluate total quality management (TQM)-enabling factors' impact on corporate social responsibility (CSR) activities and business performance through evidence from Vietnamese coffee firms.Design/methodology/approachBased on collecting data via in-depth face-to-face interviews with employees, who are working in the Vietnamese coffee companies. The partial least squares structural equation modeling (PLS-SEM) approach has been employed to investigate the relationship among the TQM-enabling factors, corporate social performance (CSP) and business performance.FindingsA total of 13 TQM-enabling factors have been identified and divided into two categories, namely human and functional. The statistical results revealed a positive signal to remarkably enhance CSP and business performance by adopting those TQM-enabling factors into Vietnamese coffee firms.Research limitations/implicationsThe framework model of this research should be evaluated in different contexts worldwide or in another sector that can further identify the TQM-enabling factor and the correlation among these constructs.Practical implicationsThis article provides top managers of Vietnamese coffee firms with knowledge of TQM-enabling factors that may enable them to meet superior performance, including CSP, finance and reputation.Originality/valueThis is a unique study to employ the approach into the Vietnamese coffee industry context up-to-date, which is one of the essential sectors affecting Vietnam's sustainable development.

Purpose The purpose of this paper is to identify the critical parameters of the Vietnam coffee industry and develop a comprehensive structural relationship to rank them for effective sustainable development. Design/methodology/approach The team of ten experts, having experience of over eight years in the field of various coffee industries in Vietnam, was created to give scores to multiple parameters. Technique for order of preference by similarity to ideal solution (TOPSIS) technique is used to develop the model for fifteen key parameters and then to rank them. Findings From the data analysis and results, marketing and brand innovation, product quality, strategic planning and implementation have emerged as top three key parameters while new technology development, supply chain and logistics management, and alliance-joint venture are identified as the bottom three parameters. The findings provide a rank of parameters that help to other coffee industries to identify their key parameters. Besides, the key parameters defined as necessary inputs show the firms more active and well-prepared comprised of ten companies. Practical implications The key parameters of the success of any organization are essential contributions. Aiming to improve organizational performance, metrics should be identified as the source of strength to achieve high productivity, profitability and sustainable business performance. Originality/value The emphasis of study on key parameters will help organizations to achieve competitive advantage and high productivity for high sustainability in an organizational context.

PurposeThis paper aims to systematically review the university social responsibility (USR) implementation from the empirical studies, which published during the period from 2004 to 2020.Design/methodology/approachThe bibliometric method has been employed to review prior empirical research on higher education social responsibility topics.FindingsThese synthesis results confirmed that USR initiatives as an excellent tool to attain sustainability and enhance university performance worldwide. Universities in developed nations underline paying more attention to the core values in the long-term; meanwhile, their counterparts in transitional countries to pay more attention to short-term activities by focusing on stakeholders.Research limitations/implicationsThe notable limitation is that in terms of the number of empirical papers employed as the data to analyze in this manuscript.Practical implicationsThis paper's findings have described the USR implementations and how well to define USR adoption from the empirical studies globally. Thus, it has theoretical implications in enriching the USR knowledge and providing useful guidance for universities, then recommend new research directions in the future for other scholars.Originality/valueThis research is an initial attempt to systematize studies on USR implementation in universities between developed countries and developing nations.