Abstract-Uis

The purpose of this study is to determine, in part and simultaneously, the effects of economic literacy and internal control on the entrepreneurial interest satisfaction of students in Class XII of Private Vocational High School (SMK) 2 Mulia Medan. The study population consisted of 37 class XII students from Private Vocational High School 2 Muria Medan. The sample for this survey consisted of 37 respondents using a saturated sampling technique. The analytical methods used are instrumental testing, classical hypothesis testing, hypothesis testing, certainty testing, and multiple regression analysis. The results show that (1) based on subtests (t-tests), financial literacy has a positive and significant effect on entrepreneurial interest among students in Class XII of Private Vocational High School (SMK) 2 Mulia Medan, (2) a subtest-based (t-test) Internal Locus of Control, and (3) a simultaneous test of economic literacy (F-Test) and, based on the Internal Locus of Control, between private class XII students and interested in entrepreneurship at the same time. Vocational High School (SMK) 2 Mulia Medan.

This study aims to identify and analyze service excellence which has a positive and significant partial effect on user satisfaction, to determine and analyze complaint handling which has a positive and significant partial effect on user satisfaction and to determine and analyze service excellence and complaint handling which have a positive and significant effect simultaneously. on user satisfaction at the Postgraduate Library of Muhammadiyah University of North Sumatra (UMSU). The type of research used is descriptive quantitative. The population in this study was 1,419 members of the Postgraduate Library. The sample in the study was 93 respondents using the Simple Random Sampling technique. The analytical method used is instrument test, classical assumption test, hypothesis test, coefficient of determination test and multiple linear regression analysis. The results showed (1) Based on the Partial Test (t test) service excellence has a positive and significant effect on user satisfaction at the

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