This article explores the use of student voice to contribute to improving schools. Through the gathering of perspectives and experiences of staff and students, it considers how the responses to requirements for both student voice and school improvement interrelate and identifies challenges to be addressed. The research was conducted in Norway because, with its long-standing engagement with children’s well-being and rights expressed through its comprehensive framework of legislation and allocation of resources, it has arguably created ideal conditions for students to be involved in improving schools. Findings revealed some recognition of the centrality of student voice in the enactment of democracy in schools: students and teachers had positive perceptions of student voice, and school leaders were willing to incorporate student voice in school improvement processes. Current uses of student voice were, however, largely restricted to the operations of the student council for a range of reasons. The absence of alternative structures, time constraints and doubts about competence were reported, leading to student voice having little impact on school improvement, even in what might be considered ‘perfect’ conditions.

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This chapter recognises the diverse definitions and practices of student feedback; focussing on how student feedback can facilitate dialogue and thus contribute to the development of schools as democratic communities. Student feedback is thus positioned as a part of student voice, which has its roots in the United Nations Convention on the Rights of the Child (UNICEF, 1989). We question the ways in which schools elicit the views of students and how students’ opinions are made use of, recognising the complexities arising from power relationships (Hart, 1992), the consumerisation of education (Whitty & Wisby, 2007) and the pressures of accountability. Furthermore, we consider ways in which researchers can address difficulties in the research-practice relationship (Chapman and Ainscow, 2019) and facilitate co-creation of research. We propose the perspective of critical pragmatism as a means to acknowledge the complexities of practice, whilst also highlighting the importance of critical reflection and dialogue. Critical pragmatism could move us from a “deconstructive scepticism toward a reconstructive imagination” (Forester, 2012, p. 6) in which schools and researchers collaborate to enable contextually rich practices of student feedback and student voice.

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