A continuously increasing amount of data makes it difficult for knowledge-workers to identify the information they need to perform their tasks in the best possible way. Particularly challenging in this context is the alignment of processrelated information (e.g., working instructions, best practices) with business processes. In fact, process-related information (process information for short) and business processes are usually handled separately. On one hand, shared drives, databases, and information systems are used to manage process information, on the other, process management technology provides the basis for managing business processes. In practice, enterprises often establish (Intranet) portals to connect both perspectives. However, such portals are not sufficient. Reasons are that process information is usually delivered without considering the current work context and business processes are presented to process participants in a rather static manner. Therefore, enterprises crave for new ways of making process information available. This paper picks up this challenge and presents the niPRO framework. niPRO is based on semantic technology and enables the intelligent delivery and user-adequate visualization of comprehensive process information.

Enterprises are confronted with an increasing amount of data. This data overload makes it difficult to provide knowledge-workers and decision-makers with the needed information. Particularly challenging in this context is the integrated provision of both structured and unstructured information depending on the current process context and user, i.e., the context-aware, personalized delivery of process information. Examples of unstructured process information include all kinds of office documents or e-mails. Examples of structured process information are business process models or data from enterprise information systems. Picking up the need for a context-aware, personalized delivery of process information, this paper presents results from three empirical studies: two exploratory case studies from the automotive domain and the healthcare sector, and an online survey among 219 participants. In a first step, we identify and describe problems with respect to process-oriented information management in general and the personalized provision of process information in particular. In a second step, we derive requirements on the user-adequate handling of process information. Keywords-process information; end-user; empirical research PR1: Guidelines for tasks must be visualized in an appropriate manner R1: Guidelines for tasks have to be defined at an appropriate level of granularity PR2: The enforcement of information exchange should be graphically visualized R2: Inputs and outputs of single tasks need to be well defined R3: The exchange of task results should be automatically enforced PA 1 PR3: A graphical visualization of the entire patient treatment process is needed R4: Hospital-wide, documented treatment processes being easily accessible in every department are required PA 2 R5: Continuously provide information on the process progress PR4: An adequate visualization of process information is required R6: The need for information containers, each providing all process information needed for performing a particular process step PR5: Process information must be explicitly linkable to single process steps along the process PA 3 R7: A cross-departmental, harmonized access to process information needs to be ensured R8: A consistent information order is required

Automotive navigation systems, especially portable navigation devices (PNDs), are gaining popularity worldwide. Drivers increasingly rely on these devices to guide them to their destination. Some follow them almost blindly, with devastating consequences if the routing goes wrong. Wrong messages as well as superfluous and unnecessary messages can potentially reduce the credibility of those devices. We performed a comparative study with current PNDs from different vendors and market segments, in order to assess the extent of this problem and how it is related to the interaction between device and driver. In this paper, we report the corresponding results and identify multiple interaction weaknesses that are prevalent throughout all tested device classes.

Abstract. In order to provide information needed in knowledge-intense business processes, large companies often establish intranet portals, which enable access to their process handbook. Especially, for large business processes comprising hundreds or thousands of process steps, these portals can help to avoid time-consuming access to paper-based process documentation. However, business processes are usually presented in a rather static manner within these portals, e.g., as simple drawings or textual descriptions. Companies therefore require new ways of making large processes and process-related information better explorable for end-users. This paper picks up this issue and presents a formal navigation framework based on linear algebra for navigating in large business processes.

No abstract