A framework for the intelligent delivery and user-adequate visualization of process information

Abstract

A continuously increasing amount of data makes it difficult for knowledge-workers to identify the information they need to perform their tasks in the best possible way. Particularly challenging in this context is the alignment of processrelated information (e.g., working instructions, best practices) with business processes. In fact, process-related information (process information for short) and business processes are usually handled separately. On one hand, shared drives, databases, and information systems are used to manage process information, on the other, process management technology provides the basis for managing business processes. In practice, enterprises often establish (Intranet) portals to connect both perspectives. However, such portals are not sufficient. Reasons are that process information is usually delivered without considering the current work context and business processes are presented to process participants in a rather static manner. Therefore, enterprises crave for new ways of making process information available. This paper picks up this challenge and presents the niPRO framework. niPRO is based on semantic technology and enables the intelligent delivery and user-adequate visualization of comprehensive process information.

Using Ontologies for Proposing Adequate Geovisual Analytics Solutions in the Analysis of Trajectories

“…This recommendation is based on the current use of visualization by users, which is analyzed to infer future analysis. Similar works have been achieved by Hipp et al [25], with the use of a semantic representation of process, information and context for useradequate visualizations. This work on semantic allows using adequate process information for business processes.…”

Creating and Updating Personalized and Verbalized Business Process Descriptions

“…The work in [34] demonstrates the impact the natural language in activity labels has on model comprehension. In general, most authors agree on the fact that text plus diagram provides better comprehension than any of the two in isolation [35,36,37]. Hence, the approach presented in this paper builds on these insights as it tries to lower the overall burden of process model comprehension.…”

Enabling a User-Friendly Visualization of Business Process Models

“…Various visualization concepts are provided in [21], which focus on visualizing traffic in process models, whereas [22] presents visualization concepts for time-aware process models. Finally, niPRO enables advanced interactions based on a sophisticated navigation concept [16,23,24]. The 3D visualization of process models is addressed by [25] and [26], which enable collaborative process modeling in a 3D environment based on 3D avatars.…”