Purpose: The purpose of the research reported in this article is to understand how refugees learn to engage with a complex, multimodal information landscape and how their information literacy practice may be constructed to enable them to connect and be included in their new information landscape. Methodology: The study is framed through practice and socio-cultural theories. A qualitative research design is employed including semi-structured face-to-face interviews and focus groups which are thematically analysed through an information practice lens. Findings: Refugees encounter complex and challenging information landscapes that present barriers to their full participation in their new communities. Social inclusion becomes possible where information is provided via sharing through trusted mediators who assist with navigating the information landscape and information mapping, and through visual and social sources. Research limitations/implications: The study is local and situated and therefore not empirically generalizable. It does however provide rich, deep description and explanation that is instructive beyond the specific research site and contributes to theory building. Practical implications: The study highlights the role, and importance, of social and visual information sources and the key role of service providers as mediators and navigators. Governments, funders and service providers can use these findings to inform their service provision. Originality/value: This is an original research paper in which the results provide practical advice for those working with refugees and which also extends theories of information literacy practice as an information practice.

Developments in network technologies, scholarly communication, and national policy are challenging academic libraries to find new ways to engage with research communities in the economic downturn. Librarians are responding with service innovations in areas such as bibliometrics and research data management. Previous surveys have investigated research data support within North America and other research services globally with small samples. An online multiple-choice questionnaire was used to survey bibliometric and data support activities of 140 libraries in Australia, New Zealand, Ireland, and the United Kingdom, including current and planned services, target audiences, service constraints, and staff training needs. A majority of respondents offered or planned bibliometrics training, citation reports, and impact calculations but with significant differences between countries. Current levels of engagement in data management were lower than for bibliometrics, but a majority anticipated future involvement, especially in technology assistance, data deposit, and policy development. Initiatives were aimed at multiple constituencies, with university administrators being important clients and partners for bibliometric services. Gaps in knowledge, skills, and confidence were significant constraints, with near-universal support for including bibliometrics and particularly data management in professional education and continuing development programs. The study also found that librarians need a multilayered understanding of the research environment.

New Zealand, and the UK. The results indicate that libraries have provided leadership in RDM, particularly in advocacy and policy development. Service development is still limited, focused especially on advisory and consultancy services (such as data management planning support and data-related training), rather than technical services (such as provision of a data catalog, and curation of active data). Data curation skills development is underway in libraries, but skills and capabilities are not consistently in place and remain a concern. Other major challenges include resourcing, working with other support services, and achieving "buy in" from researchers and senior managers. Results are compared with previous studies in order to assess trends and relative maturity levels. The range of RDM activities explored in this study are positioned on a "landscape maturity model," which reflects current and planned research data services and practice in academic libraries, representing a "snapshot" of current developments and a baseline for future research.

Purpose A major development in academic libraries in the last decade has been recognition of the need to support research data management (RDM). The purpose of this paper is to capture how library research data services (RDS) have developed and to assess the impact of this on the nature of academic libraries. Design/methodology/approach Questionnaire responses from libraries in Australia, Canada, Germany, Ireland, the Netherlands, New Zealand, the UK and USA from 2018 are compared to a previous data set from 2014. Findings The evidence supports a picture of the spread of RDS, especially advisory ones. However, future ambitions do not seem to have seen much evolution. There is limited evidence of organisational change and skills shortages remain. Most service development can be explained as the extension of traditional library services to research data. Yet there remains the potential for transformational impacts, when combined with the demands implied by other new services such as around text and data mining, bibliometrics and artificial intelligence. A revised maturity model is presented that summarises typical stages of development of services, structures and skills. Research limitations/implications The research models show how RDS are developing. It also reflects on the extent to which RDM represents a transformation of the role of academic libraries. Practical implications Practitioners working in the RDM arena can benchmark their current practices and future plans against wider patterns. Originality/value The study offers a clear picture of the evolution of research data services internationally and proposes a maturity model to capture typical stages of development. It contributes to the wider discussion of how the nature of academic libraries are changing.

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