Organizational interaction and internal communication are fundamental elements for authorities, teachers and administrative staff to comply with orienting, listening and attending to the requirements and needs of the entity and its students. Its main objective was to evaluate organizational communication at the Universidad Nacional Intercultural Fabiola Salazar Leguía-Bagua. Therefore, it was quantitative, applied, non-experimental and comparative. The results revealed that organizational communication, internal communication and organizational interaction is regular in the three professional schools, since they achieved a percentage higher than 50%. In addition, kendall's Tau_b of 0.897 and 0.851 and Spearman's Rho of 0.907 and 0.866 were achieved. Also, it is seen that when organizational interaction is low, internal communication is low by 87.5%. Concluding that organizational communication maintains a perfect positive correlation with organizational interaction, and organizational interaction retains a very strong positive correlation with internal communication. It is suggested to the university authorities to implement an assertive communication plan that requires workers and teachers to be empathetic in order to provide adequate attention to the university community, which leads to improve the organizational environment at the university.

Purpose: the general objective was to determine the effect of GE on the CS of public transportation companies in Bagua.     Theoretical framework: The existing literature provided new findings on both strategic management and service quality. However, there is still much to be researched and learned about these variables as it is a constantly evolving development.   Design/methodology/approach: Under a mixed descriptive-correlational, phenomenological, and non-experimental methodology, interviews were conducted with five managers and surveys with fifty-two clients.   Findings:  The SG is inadequate; the CS is inadequate by thirty-three and thirty percent and moderate by sixty-six and seventy percent. Similarly, when it is adequate, the quality of service improves by one hundred percent and rises to the moderate level. In addition, they got a p value of less than zero point zero five which consented to accept Hi, thus indicating that they maintain a highly significant relationship and the Pearson confirms it with zero point seven hundred and fourteen.   Research, Practical & Social implications: For strategic management to work properly, it is necessary to have clear and precise policies on how to encourage teamwork, as this facilitates strategy planning and allows the proper use of allocated resources in the interest of the company and its customers, ultimately ensuring service. quality in all processes.   Originality/value: Concluding that While companies strive to ensure that their employees have a social learning experience, that they are integrated in all aspects of the organization, that they interact effectively with customers and that they complete assigned tasks correctly, there will be improvements in the organization's commitment and achievement. because customers will trust the services that these companies provide in the market, which will have a positive impact on the organization.

Purpose: the general objective was to determine the effect of GE on the CS of public transportation companies in Bagua. Theoretical framework: The existing literature provided new findings on both strategic management and service quality. However, there is still much to be researched and learned about these variables as it is a constantly evolving development. Design/methodology/approach: Under a mixed descriptive-correlational, phenomenological, and non-experimental methodology, interviews were conducted with five managers and surveys with fifty-two clients. Findings: The SG is inadequate; the CS is inadequate by thirty-three and thirty percent and moderate by sixty-six and seventy percent. Similarly, when it is adequate, the quality of service improves by one hundred percent and rises to the moderate level. In addition, they got a p value of less than zero point zero five which consented to accept Hi, thus indicating that they maintain a highly significant relationship and the Pearson confirms it with zero point seven hundred and fourteen. Research, Practical & Social implications: For strategic management to work properly, it is necessary to have clear and precise policies on how to encourage teamwork, as this facilitates strategy planning and allows the proper use of allocated resources in the interest of the company and its customers, ultimately ensuring service. quality in all processes. Originality/value: Concluding that While companies strive to ensure that their employees have a social learning experience, that they are integrated in all aspects of the organization, that they interact effectively with customers and that they complete assigned tasks correctly, there will be improvements in the organization's commitment and achievement. because customers will trust the services that these companies provide in the market, which will have a positive impact on the organization.