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Management of electronic resources is a time-consuming and, at times, a difficult process. Although the management of electronic resources is often seen as a strictly technical services endeavor, it should be considered a multifaceted process requiring all areas of the library. This chapter will provide a detailed account of how one library handles the electronic resources management workflow in a collaborative effort. It will be especially helpful for libraries working with a limited staff and resources and libraries trying to foster a more collaborative relationship between technical services and public services. The objective and mission of the chapter is to present successful library electronic resources workflow concepts in a straightforward and realistic approach. It aims to provide useful information on current workflow applications, procedures, and ideas from practicing library professionals at Jacksonville State University (JSU) that will contribute to the literature and area of electronic resources management. This chapter will provide considerations for workflow enhancements and detail the advantages of centralized workflows and collaboration between units.

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The Serials Department at Jacksonville State University is in transition between the fully manual recordkeeping and materials tracking system of several years ago, and full integration with the recently installed NOTlS online public access catalog. Locally developed PC-based programs have helped bridge the gap between the manual and integrated systems by improving efficiency of workflow and materials control. Further automation through cancellation of little-used indexes and replacement by online literature searches on demand has helped contain ever-increasing serials costs. Future consolidation of eight current periodicals and reserve reading service desks in the subject divisions, and completion of the NOTIS implementation will enhance access while reducing staffing requirements. BACKGROUND

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