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ALTHOUGH E-MAIL is an essential communication j~ ALTHOUGH E-MAIL is an essential communication medium in business today, many businesspeople and business students take it casually and fail to realize its full potential. It's easy to assume that since e-mail can be produced quickly and easily, readers can comprehend e-mail messages quickly and easily too. Yet overly speedy e-mail writing can result in much slower e-mail reading and even miscommunication. Moreover, e-mail merits considerable attention because it comprises much of management work today-e.g., & d q u o ; I no longer meet with my team, I e-mail them.&dquo; Overall, e-mail is work, important work, which requires time and know-how to use effectively.The purpose of these guidelines is to help you become more effective and efficient in the use of e-mail. Since e-mail practices are changing, however, these guidelines are not meant to be hard-Editor's note. For comments on the spelling of e-maif in this article, please see the Editorial on pp. 7 and 8 of this issue.Authors' note. These guidelines were composed to be shared with our ABC and other colleagues and used as a class handout. We three authors collaborated equally on this document and have listed our names in alphabetical order. Our collaboration process was somewhat unusual. Instead of working together at the same time, we wrote separately at different times on different documents: Jone Rymer wrote the first handout, followed by Priscilla Rogers's handout, followed by the collaborative guidelines here, followed by a two-page section of a textbook by Mary Munter. Therefore, portions of this article have been published previously.

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