The present study aims to find out the influence of workload through job stress and the influence of job stress through employee performance. The object of the study was used as an analysis unit employee at Clinic X. This study employed a verificative method using an explanatory survey with 63 respondents as samples. The result of the study found that the influence of workload through job stress was in a strong category, which means that job stress had an effect on employee's performance in Clinic X. However, the present study has found out that if the workload is appropriate, then employee's job stress will decrease. Besides, if job stress is increased, the employee performance in Clinic X will increase.

Job satisfaction is still an important concern that is examined at all times, because job satisfaction is important for organizational effectiveness. Job satisfaction greatly affects the service to customers, because the service industry, especially banks that have a high level of intensity to compete directly with customers. The problem of employee job satisfaction is still the main focus in the banking industry. This study aims to obtain (1) description of training, (2) description of empowerment, (3) description of job satisfaction, (4) influence of training and empowerment to job satisfaction, (5) influence of training to job satisfaction, and (6) Influence of empowerment to job satisfaction. The method used is explanatory survey with samples of 50 employees. The Data analysis techniques used are multiple linear regression, with SPSS computer software tool. Based on the results of the study, the description of techniques in the good category, description of empowerment in the goof category, job satisfaction description in the high category, and job satisfaction influenced by training and empowerment.

Perkembangan usah jasa boga di Indonesia cukup berkembang dengan pesat. Kondisi ini ditunjangn dengan pergeseran pola hidup yang menyukai kepraktisan termasuk dalam hal makanan. Terutama bagi orang yang sibuk bekerja tidak memiliki banyak waktu untuk mengolah dan menyiapkan makanan sendiri sehingga mereka mulai beralih dengan memanfaatkan jasa penyajian makan siap saji yang disebut juga pelayanan jasa boga. Salah satu usaha yang bergerak di bidang usaha jasa boga adalah Celdi Catering. Permasalahan yang dihadapi oleh Celdi Katering saat ini adalah terjadinya penurunan jumlah profit. Dugaan semua ini karena adanya ketidakpuasan dan ditemukanya beberapa keluhan terhadap kualitas produk yang diberikan oleh Celdi Katering. Oleh sebab itu tujuan dari penelitian ini adalah untuk mengetahui bagaimana pengaruh kualitas produk terhadap kepuasan konsumen pada Celdi Katering. Metode yang digunakan dalam penelitian ini adalah deskriftif dan verifikatif. Sedangkan pengumpulan data dengan cara menyebar kuesioner. Teknik analisis data dengan menggunakan regresi linear sederhana. Hasil penelitian menunjukkan bahwa kualitas produk memiliki pengaruh terhadap kepuasan konsumen. Saran dalam penelitian ini adalah perusahaan harus bisa meningkatkan setiap dimensi dari kualitas produk terutama untuk dimensi temperature (panas/suhu) dan texture/form/shape (susunan/bentuk/potongan). Kata Kunci: Kepuasan Konsumen, Kualitas Produk

The research aimed to find out the influence of workload through job stress and the influence of job stress through employee performance. The object of the research used was an analysis unit employee at Clinic X. The research method used was verificative method which used explanatory survey with 63 respondents as samples. The result of the research found that the influence of workload through job stress was in a strong category which meant that job stress had an effect on employees' performance in Clinic X which was in a strong category. However, the research has found out that if the workload was appropriate, then employees job stress enabled to decrease. In addition, if job stress was increased, the employee performance in Clinic X enabled to increase.