No abstract

Design thinking has attracted considerable interest from practitioners and academics alike, as it offers a novel approach to innovation and problem‐solving. However, there appear to be substantial differences between promoters and critics about its essential attributes, applicability, and outcomes. To shed light on current knowledge and conceptualizations of design thinking we undertook a multiphase study. First, a systematic review of the design thinking literature enabled us to identify 10 principal attributes and 8 tools and methods. To validate and refine our findings, we then employed a card sorting exercise with professional designers. Finally, we undertook a cluster analysis to reveal structural patterns within the design thinking literature. Our research makes three principal contributions to design and innovation management theory and practice. First, in rigorously deriving 10 attributes and 8 essential tools and methods that support them from a broad and multidisciplinary assortment of articles, we bring much needed clarity and validity to a construct plagued by polysemy and thus threatened by “construct collapse.” Second, aided by the identification of perspectives of scholars writing about design thinking, we provide detailed recommendations for relevant topics warranting further study in order to advance theoretical understanding of design thinking and test its applications. Third, we identify the enduring, yet essential, questions that remain unresolved across the extant design thinking literature and that may impede its practical implementation. We also provide suggestions for the theoretic frames, which may help address them, and thus advance the ability of scholars and managers alike to benefit from design thinking’s apparent advantages.

PurposeThe research has the following objectives: to contribute to a clear understanding of the present social commitment of small and medium‐sized enterprises (SMEs), analyzing the characteristics of CSR in them; making it easier to identify, develop and spread the instruments suitable to the SME specific demands in the creation of social value.Design/methodology/approachSurveys a set of SMEs, belonging to different industrial fields and operating on the Italian territory in the region Emilia Romagna.FindingsOn the basis of the analysis carried out in the paper, it has been possible to identify the principal managerial instruments used by the companies for the creation of social value and to identify those companies (approximately 63 percent of the reference sample) that adopt an integrated social responsibility approach. The majority of SMEs analysed have therefore perceived the social responsibility concept and welcome it, not only because they have moral or ethical reasons for doing so, but also because they maintain that this contributes to the growth of the company's own value.Practical implicationsAs there is no integrated approach, there exists no model in the literature that summarises the expectations of the stakeholders and the associated categories of value for these expectations. The “grid of values” developed in the present study constitutes a first level of such a model and a useful reference for the development of future research.Originality/valueIn the opinion of the authors, two aspects characterize the contribution of the present research methodology: the integrated approach towards all the interlocutors; and the analysis and development of “value classes” to measure the creation of social value.

This study presents a micro‐level investigation that provides new insights into how employees' knowledge sharing affects their own innovative work behaviours (IWBs). Our study posited three mechanisms linking an individual's knowledge sharing behaviours to his or her own IWBs: (i) a direct effect whereby the act of sharing elicits a recombination and translation of knowledge that facilitates innovation; (ii) an indirect effect whereby knowledge sharing creates social conditions (i.e., reciprocation with new knowledge) for innovation; (iii) a distal effect whereby the antecedents of knowledge sharing also promote innovation. We tested these hypotheses on 155 employees in four palliative care organizations. Our results provide original evidence that employees who share knowledge also engage more in creating, promoting and implementing innovations. This study reveals a direct, unmediated link between knowledge sharing behaviours and IWBs. Our evidence suggests that it is the act of knowledge recombination and translation embedded in knowledge sharing that exerts the most positive effect on IWBs. We discuss how this result indicates that sharing knowledge ignites transformation and exploitation capabilities that help sharers innovate their own work practices.