This study discusses about how the efforts of the Surabaya City Government in improving the quality of excellent service to the public. Public services are performed by the Surabaya city government through the Media Center as a service of information, complaints, and suggestions in order to provide access in every problem that occurs in the public. This study aims to identify the commitment of the Surabaya city government in improving excellent public services through the Media Center by using qualitative research methods. The results of this study can be seen from the Media Center is a service system based on technology and information integrated by people who want to participate in city development. Therefore the existence of this service is expected to improve excellent public services based on egovernence through the Media Center.