Purpose -Communication is fundamental to the facilities management (FM) role within organisations; especially when the FM department is implementing changes to the workplace. This paper aims to present an evaluation of an instance. Design/methodology/approach -A self-administered online questionnaire was used to collect quantitative and qualitative data. The research focused on responses to satisfaction with the communication methods rather than reviewing the merits of alternative workplace strategies. Findings -Findings included the impact of communication on staff satisfaction levels, the need to provide timely and relevant information and communication via a range of mediums and the need to ensure there was opportunity to participate in meaningful feedback. The key findings are substantiated with existing internal communication and change literature. Originality/value -The research highlights the practical importance of the need to improve communication within the FM industry and especially in change circumstances.

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