Change communication: the impact on satisfaction with alternative workplace strategies

Bull, Melanie; Brown, Tim

doi:10.1108/02632771211202842

Cited by 26 publications

(41 citation statements)

References 39 publications

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“…Communication is another dimension that related to the successful organizational change. Communication is required to adapt with the change processes by those that are affected (Bull & Brown, 2012). Without the effective employee communication, change is barely possible whereby it was ignored by most of companies.…”

Section: Literature Reviewmentioning

confidence: 99%

The Effect of Internal Communication on Employees’ Commitment to Change in Malaysian Large Companies

Marchalina¹,

Ahmad²

2017

BMS

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Employees' commitment seems to be vital in decision making for any organizations in order to be able in business competition and to adapt with changes. The commitment among employees can be a crucial tool for improving their performance in organizations. Communication is needed to raise awareness among employees on the need of change as well as creating the readiness to the change whereby it leads to the commitment to change. The objective of this paper is to examine the influence of internal communication on employees' commitment to change. Apparently, this issue likely has attracted the attention among either scholars or researchers. The theoretical contribution has been added in this study by investigating the effect of internal communication in influencing employees' commitment to change. A survey of structured questionnaire was conducted in five-hundred fifty employees in Malaysian large companies. The significant relationship has been found between internal communication and employees' commitment to change through multivariate regression analysis. Moreover, the implications to practice and theory are discussed.

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Section: Literature Reviewmentioning

confidence: 99%

The Effect of Internal Communication on Employees’ Commitment to Change in Malaysian Large Companies

Marchalina¹,

Ahmad²

2017

BMS

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“…Moreover, the end to which the system is used can be seen as a novel application area of this technology. BIM-based gaming can assist in preparing F a c i l i t i e s organizations for workplace change in projects where communication and spatial information is essential (Bull and Brown 2012). Thus, this article contributes to the body of literature by (1) studying a novel application area of BIM-based games, namely relocation training in FM, and (2) providing an early case of an industrial application of the technology.…”

Section: Related Researchmentioning

confidence: 99%

Serious games as a virtual training ground for relocation to a new healthcare facility

Merschbrock

Lassen

Tollnes

et al. 2016

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Purpose This paper aims to enquire into how building information modelling (BIM) and gaming can be integrated to support professionals in their learning about the spatial layout of a new building. This knowledge is important to prepare building operation and facilities management (FM). Design/methodology/approach Ingrained in task–technology fit theory, this paper reports from a case study of a serious game staged in the graphical environment of a building information model. A series of interviews with the client, subject-matter experts and software developers involved in developing the game were conducted. The industrial setting for the study is a major hospital construction project in Norway. The project has been awarded BuildingSMART’s 2015 award for “outstanding open BIM practice”, making it Norway’s role model for BIM practice. Findings Importing and exporting geometry from BIM into a game engine remain challenging. The transfer of data between the two requires workarounds using intermediary software. Apart from issues related to technical interoperability, several sociotechnical challenges influential for the integration of BIM and gaming have been identified, related to: the collaboration among construction, operational and gaming experts; clear communication of information needs; and better contractual agreements. Research limitations/implications BIM’s geometric and semantic data enabled the creation of a sophisticated game for preparing building operation. Test-users perceived the game to be superior to classroom teaching for learning about the spatial layout of the building. However, quantifying the business value of the game for operation after occupancy of the new facilities was beyond the scope of this study. Originality/value The work presented exemplifies a novel application area of BIM and gaming technology in FM. The findings presented in this article are relevant for professionals and scholars seeking to expand the utility of BIM for starting up the operation of new facilities.

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“…In relation to organizational change, communication is paramount for the policymakers in ensuring successful change. An organization needs to be alert to the broad provisions and communications tools, approaches and strategies available when making a change since the nature of communication will influence the change initiatives (Melanie and Tim, 2012). In addition, it was stated that communication is the main problem during a change process as it was cited that 70% of change programme failed due to communication (Plewes, 2014).…”

Section: International Journal Of Asian Social Sciencementioning

confidence: 99%

“…Past study discovered that communication mediates change (Reis, 2002). Additionally, there was a high correlation between communication and organizational change as employees that satisfied with management communication shows positive responses to change (Melanie and Tim, 2012). Another research added that the relationship between attitudes and dialogues influence behaviours towards an organization change (Bruning et al, 2008) and improved receptivity towards change (Frahm and Brown, 2003).…”

Section: The Mediating Effect Of Dialogic Communication On the Relatimentioning

confidence: 99%

Towards a Successful Organizational Change: The Role of Dialogic Communication

Fadzil

Rafiey

Mohamad

et al. 2019

International Journal of Asian Social Science

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The impetus for change has ensued abundant failures in organizational change initiatives despite the profusions of research that have been conducted. While the change itself is becoming more volatile in times, scholars are struggling to find new strategies that can help to favour organizational change as change failure rate still persisted. Looking from the perspective of communication on change, ample of research has been carried out in this area since 1950. Although there are many different meanings and depths, the bases to what most communication types in change literature remain consistent. One of the key areas of effective change management is through communication. A recent study has shown dialogic communication has brought a new paradigm shift in managing organizational change. This research seeks to contribute to the theoretical establishment of dialogic communication through its unique conjecture lens that proven to support and facilitate organizational change. This study was conducted quantitatively via 333 respondents in public service education sector through multi-stage sampling technique. Analysis of structural equation modelling (SEM) demonstrated that dialogic communication has a mediating effect on the constructs along with good reflective and structural model measurements. The findings have unlocked many insights for change practitioners especially on utilizing dialogic communication. The implications of this research were further discussed in details. Contribution/ Originality: This study contributes to the existing literature of organizational change and dialogic communication. Additionally, this study is one of very few studies which have investigated the influence of dialogic communication on organizational change through quantitative approach.

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Change communication: the impact on satisfaction with alternative workplace strategies

Cited by 26 publications

References 39 publications

The Effect of Internal Communication on Employees’ Commitment to Change in Malaysian Large Companies

The Effect of Internal Communication on Employees’ Commitment to Change in Malaysian Large Companies

Serious games as a virtual training ground for relocation to a new healthcare facility

Towards a Successful Organizational Change: The Role of Dialogic Communication

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