The industrial company specializing in garment products uses information technology called ERP System to support daily activities. The information technology used is close to unavoidable problems. The problems in this company are internet and VPN connections being interrupted/disconnected, computer hardware damage, and user understanding of applicable information technology SOPs. To solve these problems, COBIT 5 was chosen to overcome existing problems by evaluating existing IT governance to produce and measure the level of capability and solution to problems. This research uses three processes, namely APO01, APO12, DSS03, which are obtained from the results of mapping the vision, mission, and problems faced by the company. Data were collected by interviewing resource persons: IT Managers, Accounting and Tax Managers, and the staff concerned. Moreover, they conducted a literature study on COBIT 5 to obtain the value of gap results and capability levels as recommendation guidelines. The result obtained is that the capability level is at level 1. The level gap is 1 level, comparing current conditions with the company's expected conditions. Ten recommendations are given to the company from the results of discussions to improve and develop information technology governance.

Information technology governance is part of organizational management that includes leadership and ensuring that information technology has a broad scope to meet needs. The concept of IT Governance is a method of managing technology users in. The company, in this case, provides IT needs and solutions to customers ranging from hardware, software, and services. A good business case will include the problem in information technology governance, especially when it comes to maintenance related to POP or Post Office Protocol which is the internet protocol used on TCP/IP networks such as the internet. In this study, the framework used as a reference in IT development is COBIT 5. The domain processes studied are EDM02 – Ensure Benefits Delivery, APO07 – Manage Human Resources, and APO10 – Manage Suppliers, who can evaluate IT governance at this Company. The research method used is Gallego's Theory starting from planning, field inspection, reporting, and follow-up. The results of this study were obtained from the evaluation of information technology governance in the Company got to level 1 capability with fully achieved achievement but could not move up to the next stage, that is, level 2, resulting in a gap analysis of 1 level from the target level expected by the Company.

PT Sumber Alfaria Trijaya merupakan perusahaan di Indonesia yang telah menerapkan teknologi informasi pada proses bisnis berbasis aplikasi Electronic Transaction yang digunakan oleh karyawan internal pada setiap gerai Alfamart. Aplikasi ini berhubungan dengan layanan transaksi elektronik.  Proses bisnis yang berjalan terdapat kendala seperti jaringan data center dan partner Alfamart serta server yang mengalami heavy traffic. Solusi yang dapat digunakan untuk mencapai tujuan bisnisnya dengan pendekatan Enterprise Architecture untuk mengidentifikasi arsitektur target saat ini dan yang diharapkan serta melakukan gap analysis. Kesenjangan tersebut dijadikan sebagai rekomendasi yang harus dipenuhi dalam menjawab permasalahan yang ditemukan. Metodologi yang digunakan adalah TOGAF ADM yang berbasis proses dan memberikan fleksibilitas dalam menggunakan artefak sesuai dengan kondisi spesifik perusahaan. Kajian ini menghasilkan model bisnis dan arsitektur enterprise pada aplikasi Electronic Transaction, rekomendasi penguatan area bisnis, rekomendasi penyelarasan rencana TI dengan strategi bisnis, dan rekomendasi penggunaan solusi TI.

This study examines the potential of leveraging incident management and IT Helpdesk principles from ITIL V3 to enhance the daily operations of an IT division. The research involved collecting email communication data between users and the IT division, as well as conducting interviews with individuals associated with the IT division and various company employees. The ITIL Maturity Level (ITML) method was utilized to analyze the findings, revealing that IT Helpdesk achieved a score of 3.5 (Quality Control), while incident management received a score of 2 (Process Capability). However, both areas fell short of meeting the requirements for level 3 (Products) according to the ITIL Self-Assessment table, resulting in a classification of "Not Comply." Nevertheless, incident management demonstrated the ability to standardize workflows and sustain service performance, which can be continually monitored and reviewed to ensure stable quality of IT services.

International humanitarian law in armed conflicts, the majority of whose contents originate from the results of the Geneva Convention, is the law used to protect human rights during an armed conflict. Based on research conducted by the International Red Cross Committee, video games that are now popular among the public, especially in the military genre, often ignore or contradict aspects of international law. This research was conducted to determine the knowledge of international law in armed conflict and its relationship to the level of compliance through military simulation video game scenarios. The scenario-based framework is a method used to develop game scenarios. The scenario was developed using an ARMA 3 video game editor and created to describe a situation of armed conflict where the respondent will take action whose results reflect the respondent's level of compliance with international law. Each respondent obtained two types of scores, the first is knowledge scores obtained from filling out questionnaires, and the second is compliance scores obtained from the results of running scenarios in the game. The score is divided into 12 parameters relating to aspects of international law in armed conflict. After the two types of scores are obtained, an analysis is carried out to determine whether the respondent's knowledge level influences the compliance level. The study's results showed that the respondent's knowledge and compliance levels were very high. The results of the comparative analysis show that only ten parameters have a level of knowledge that influences the level of compliance.