The focus of this paper is to evaluate the benefits of a Japanese e-government project. In this research, the Importance-Performance Analysis (IPA) grid was used to measure the e-government benefits from the users' perspective. A list of 27 government benefits was identified from the e-government literature reviews and each of the benefits was rated using a five point Likert scale. On a five point Likert scale, the online survey enables the users to rate the relative importance of the benefits, followed by another benefit performance rating. The purpose of the survey is not only to measure the actual satisfaction level, but also to highlight important areas for improvements. The IPA, a two-dimensional grid, is broken into four categories: (1) Concentrate Here; (2) Keep Up the Good Work; (3) Low Priority; and (4) Possible Overkill, to enable each of the benefits to be plotted into the grid. It is a clear and powerful evaluation tool for government to find out attributes that are doing well and attributes that need to be improved, which require action immediately. The results are useful in identifying areas for strategic focus to help develop Japan's future e-government strategy.

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This paper explores the implementation of an e-government partnership programme and discusses the barriers that have impeded its implementation in two local governments in Malaysia. Empirical evidence comes from 20 semi-structured interviews conducted with managers and users of e-government services. We found that the use of short-term partnership models, lack of funding, failure to deliver results by third-party vendors, poor leadership and digital divide problems have impeded the successful implementation of the e-government programme. We suggest that a collective stakeholder involvement of government, private sectors, including third-party vendors and citizens as 'strategic' partners is essential in the creation of an enabling e-government partnership.