User satisfaction evaluation of Malaysian e-government education services

Wong, Meng Seng; Jackson, Stephen

doi:10.1109/ice.2017.8279931

Cited by 7 publications

(6 citation statements)

References 12 publications

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“…The 'simple' indicator refers to the process of user interaction with the services. It reflects on the usability of the services [29], as a service can be easy to, while the delivery process demands redundant steps and/or too much bureaucracy. According to [30], e-service delivery has greater potential for success in public sector tasks that have low or limited levels of complexity.…”

Section: Mapping Study-discussion Of Resultsmentioning

confidence: 99%

“…The 'consistent' indicator refers to the coherent maintenance and presentation of e-services in terms of design, organization and interactivity to optimize and meet the expectations of users [40]. According to [29], the consistency of a digital service is related both to the perception of how easy it is for users to find what they are looking for. E-Government services must be accessible and well-designed, and should follow established standards [41].…”

Section: Mapping Study-discussion Of Resultsmentioning

confidence: 99%

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A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services

et al. 2020

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Effectiveness is a key feature of good governance, as the public sector must make the best use of resources to comply with the needs of the population. Several indicators can be analyzed to evaluate the effectiveness of a service. This study analyzes theoretical references and presents a systematic research of indicators to assess the effectiveness of digital public services in the perspective of the user. First, a literature review was carried out to identify the most common indicators employed to evaluate effectiveness in the public sector; then, the perception of academics and professionals regarding digital government was assessed to analyze the relevance of these indicators. As a result, two groups of indicators were found: technical factors based on service quality and usefulness of the service. This work contributes to enrich the discussion on how to create an effective model to evaluate the effectiveness of public services to guarantee quality standards and comply with the expectations of users.

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Section: Mapping Study-discussion Of Resultsmentioning

confidence: 99%

Section: Mapping Study-discussion Of Resultsmentioning

confidence: 99%

A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services

et al. 2020

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“…Competitive pressures: refers to the level of pressure felt by organisations to increase demand by effectively providing e-government systems [42]. Therefore, one of the most important steps to achieving the objectives of the organisation should be keeping pace with information technology [40]. The competitive pressure to achieve the vision of the organisation is an important factor in the adoption of information technology.…”

Section: Environmental Contextmentioning

confidence: 99%

Developing a Framework of Critical Factors Affecting the Adoption of Cloud Computing in Government Systems (ACCE-GOV)

Mudawi

Beloff

White

2021

Lecture Notes in Networks and Systems

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Many governments are investigating strategies for the adoption of cloud computing to improve service quality in e-government systems. The decision to adopt cloud computing for government systems without identifying and examining critical factors is a problem facing most e-government organizations in developing countries. This study has developed and examined a technology-organization-environment model with the addition of social context. The model (ACCE-GOV) investigates the influential factors that impact the adoption of cloud computing for Saudi e-government systems within Saudi government organisations. The study identifies 12 hypotheses that have been evaluated using structural equation modelling through regression analysis. Data was gathered, from 838 higher level managers and IT employees from Saudi government organisations. The analysed data provides rich insights into how attitude, trust, top management support, security, technology readiness and competitive pressure have a significant direct effect on the adoption of cloud computing. The findings imply that positive attitudes and trust in adopting cloud computing should be supported and encouraged by IT administrations through designing appropriate IT infrastructure environments to help the top management in government organisations adopt such cloud services. Further, this study suggests some recommendations for government organisations considering the adoption of cloud computing for e-government systems.

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“…• Attitude: refers to "positive attitudes toward the system and willingness to participate in the implementation and to accept the change brought about by the system" [48]. Cloud computing dramatically expands data storage capacity, making it easier to manage and synchronise data in different business environments, and impact organisational attitude about the benefits of cloud computing [57].…”

Section: Social Contextmentioning

confidence: 99%

Cloud Computing in Government Organizations-Towards a New Comprehensive Model

Mudawi¹,

Beloff

White

2019

2019 IEEE SmartWorld, Ubiquitous Intelligence &Amp; Computing, Advanced &Amp; Trusted Computing, Scalable Computing &Amp; Commu

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Cloud computing is a new information technology paradigm, one which has been adopted in many different sectors. Many developing countries are working on improving e-government to provide services to their citizens that are integrated and effective. Therefore, the Saudi government has made improving e-government a high priority. The aim of this study is to explore significant factors affecting the adoption of cloud computing in e-government services in Saudi Arabia as a case study. After identifying these factors, we propose a new comprehensive model for the Adoption of Cloud Computing in Saudi G-GOVernment (ACCE-GOV) that has been adopted from the Technology Organisation Environment (TOE) framework and the Diffusion of Innovations (DOI) theory. This research model examines factors of technological context (compatibility, complexity, service quality, security, and relative advantages), organisational context (top management support, organisation size, and technology readiness), environmental context (regulations and competitive pressures), and social context (awareness, trust, and attitude) in regard to the adoption of cloud computing. Ultimately, this study enhances the decision-making of the Saudi government through understanding and highlighting the most important factors that influence the adoption of cloud computing in an e-government context. This is a position paper, reporting on the work in progress. The findings of this study will be useful for the researchers who considers suitability of different methodological approaches for cloud computing adoption and evaluation.

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User satisfaction evaluation of Malaysian e-government education services

Cited by 7 publications

References 12 publications

A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services

A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services

Developing a Framework of Critical Factors Affecting the Adoption of Cloud Computing in Government Systems (ACCE-GOV)

Cloud Computing in Government Organizations-Towards a New Comprehensive Model

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