Agile methods fit well for software development teams in the requirements elicitation activities. It has brought challenges to organizations in adopting the existing traditional methods, as well as new ones. Design Thinking has been used as a requirements elicitation technique and immersion in the process areas, which brings the client closer to the software project team and enables the creation of better projects. With the use of data triangulation, this paper brings a literature review that collected the challenges in software requirements elicitation in agile methodologies and the use of Design Thinking. The result gave way to a case study in a Brazilian public organization project, via user workshop questionnaire with 20 items, applied during the study, in order to identify the practice of Design Thinking in this context. We propose here an overview of 13 studied challenges, from which eight presented strong evidence of contribution (stakeholders involvement, requirements definition and validation, schedule, planning, requirement details and prioritization, and interdependence), three presented partial evidence of contribution and two were not eligible for conclusions (non-functional requirements, use of artifacts, and change of requirements). The main output of this work is to present an analysis of the use of Design Thinking to see if it fits properly to be used as a means of solving the challenges of elicitation of software requirements when using agile methods.

Effectiveness is a key feature of good governance, as the public sector must make the best use of resources to comply with the needs of the population. Several indicators can be analyzed to evaluate the effectiveness of a service. This study analyzes theoretical references and presents a systematic research of indicators to assess the effectiveness of digital public services in the perspective of the user. First, a literature review was carried out to identify the most common indicators employed to evaluate effectiveness in the public sector; then, the perception of academics and professionals regarding digital government was assessed to analyze the relevance of these indicators. As a result, two groups of indicators were found: technical factors based on service quality and usefulness of the service. This work contributes to enrich the discussion on how to create an effective model to evaluate the effectiveness of public services to guarantee quality standards and comply with the expectations of users.

No abstract

No abstract

No abstract