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This paper presents computational approaches for automatically detecting critical plot twists in reviews of media products. First, we created a large-scale book review dataset that includes fine-grained spoiler annotations at the sentence-level, as well as book and (anonymized) user information. Second, we carefully analyzed this dataset, and found that: spoiler language tends to be book-specific; spoiler distributions vary greatly across books and review authors; and spoiler sentences tend to jointly appear in the latter part of reviews. Third, inspired by these findings, we developed an end-to-end neural network architecture to detect spoiler sentences in review corpora. Quantitative and qualitative results demonstrate that the proposed method substantially outperforms existing baselines.

Abstract-Product review websites provide an incredible lens into the wide variety of opinions and experiences of different people, and play a critical role in helping users discover products that match their personal needs and preferences. To help address questions that can't easily be answered by reading others' reviews, some review websites also allow users to pose questions to the community via a question-answering (QA) system. As one would expect, just as opinions diverge among different reviewers, answers to such questions may also be subjective, opinionated, and divergent. This means that answering such questions automatically is quite different from traditional QA tasks, where it is assumed that a single 'correct' answer is available. While recent work introduced the idea of question-answering using product reviews, it did not account for two aspects that we consider in this paper: (1) Questions have multiple, often divergent, answers, and this full spectrum of answers should somehow be used to train the system; and (2) What makes a 'good' answer depends on the asker and the answerer, and these factors should be incorporated in order for the system to be more personalized. Here we build a new QA dataset with 800 thousand questions-and over 3.1 million answers-and show that explicitly accounting for personalization and ambiguity leads both to quantitatively better answers, but also a more nuanced view of the range of supporting, but subjective, opinions.

Within-basket recommendation reduces the exploration time of users, where the user's intention of the basket matters. The intent of a shopping basket can be retrieved from both user-item collaborative filtering signals and multi-item correlations. By defining a basket entity to represent the basket intent, we can model this problem as a basket-item link prediction task in the User-Basket-Item (UBI) graph. Previous work solves the problem by leveraging user-item interactions and item-item interactions simultaneously. However, collectivity and heterogeneity characteristics are hardly investigated before. Collectivity defines the semantics of each node which should be aggregated from both directly and indirectly connected neighbors. Heterogeneity comes from multi-type interactions as well as multi-type nodes in the UBI graph. To this end, we propose a new framework named BasConv, which is based on the graph convolutional neural network. Our BasConv model has three types of aggregators specifically designed for three types of nodes. They collectively learn node embeddings from both neighborhood and high-order context. Additionally, the interactive layers in the aggregators can distinguish different types of interactions. Extensive experiments on two real-world datasets prove the effectiveness of BasConv. * work is done during internship at Walmart Labs