This article draws on findings of an international study of social workers’ ethical challenges during COVID-19, based on 607 responses to a qualitative survey. Ethical challenges included the following: maintaining trust, privacy, dignity and service user autonomy in remote relationships; allocating limited resources; balancing rights and needs of different parties; deciding whether to break or bend policies in the interests of service users; and handling emotions and ensuring care of self and colleagues. The article considers regional contrasts, the ‘ethical logistics’ of complex decision-making, the impact of societal inequities, and lessons for social workers and professional practice around the globe.

This article considers the challenges faced by social workers struggling to act ethically in what we characterise as the 'unethical climate' of neoliberalism. We offer a brief account of the current context, including the increasing managerialism and marketization of welfare services, exacerbated by cuts in welfare provision following the 2008 financial crisis. We discuss the concepts of 'ethical resistance' and 'ethics work'. We illustrate this with three case examples drawn from accounts given by social workers in Canada and England in the context of two research studies. These accounts feature social workers struggling to be ethically good and to do what they consider to be the right actions in difficult circumstances. We interpret their accounts of their actions largely in terms of everyday ethical resistance to organisational pressures of regulation of practice and rationing of resources. We conclude that everyday ethical resistance is not enough to 'make good' the unethical climate, but is an important precursor to social and political resistance.

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Structural barriers and the intrinsic paradoxes of practice often lead to a discrepancy between what a social worker would like to do and what that individual actually implements, resulting in ethical tensions. However, the canonical approach to ethics has had a narrow perspective on what constitutes ethics and has tended to treat these issues as peripheral rather than central to the social construction of ethics. This essay provides an explanation of how the construction of ethics evolved and what interests are served by this viewpoint, therebyilluminating the political ramifications of the current social construction. The author suggests ways to broaden the lens of focus.

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