Implementation of the Mayor's Policy instructions on the Prohibition of the Use of Plastic Bags in modern liters such as minimarket hypermart and shops and other entrepreneurs in Jayapura City. Prohibiting the use of plastic bags is beneficial for developed and developing regions such as Jayapura City, because with the increase in population has an impact on increasing community needs, it can result in increased volume of plastic waste, which will adversely affect the community environment. The problem of this research was how the implementation of the Jayapura Mayor's policy on the prohibition of the use of plastic bags and what factors influenced the implementation of the policy in pandemic situation. While the purpose of this study was to find out and analyzed the implementation of policies as well as the factors that influenced policy implementation. The method used in this study was a qualitative research method where primary and secondary data were analyzed using the theory of Marille S. Grindle, the research result was the implementation of the Jayapura Mayor's policy instructions on the prohibition of using plastic bags that had been carried out by modern literary owners and entrepreneurs as well as society by not providing plastic bags anymore. Because all respondents said that plastic bags are materials that are difficult to decompose and damage the environment, this instruction became one of the things that is important for the life of the community and made a large contribution to entrepreneurs. While this situation, pandemic covid-19 make any degradation of uses plastic. The factors that influence the implementation of policies are adaptation to policies, initially the market compren because they have ordered plastic bags in large quantities and the government provides tolerance to spend the plastic bags with the condition not to order them again, until finally until now modern liters in the city of jayapura have implemented the mayor of jayapura's instructions on the ban on the use of plastic bags optimally.

Public service is the provision of goods or services to meet the needs of every citizen based on established service standards. Village officials' understanding of service standards is an important factor, in order to be able to develop service standards that are in line with community expectations. However, many service products still do not yet have service standards, which is a problem in the field, so the community has the right to know the service standards provided. The activities carried out in this community service program are establishing public service standards in Nolokla Village, East Sentani District, Jayapura Regency, by actively involving the community in every stage of activity and providing assistance to village officials to set public service standards. With the dedication of the FISIP campus, Cenderawasih University, Jayapura, regarding Minimum Service Standards (SPM), which are provisions regarding the type and quality of essential services that are Mandatory Government Affairs, every citizen has the right to receive at a minimum. Implementation of SPM starting from the data collection stage, calculating the need to fulfil Basic Services, preparing plans for fulfilling Basic Services and implementing fulfilling Basic Services, and facilitating the preparation of SOPs and Village Head Regulations as a reference for Public Service Standards in Nolokla Village

The objectives of this study are 1) to determine the effect of service quality on passenger satisfaction at PT Pelayaran Naisional Indonesia (PELNI) Jayapura City, 2) knowing the efforts made in improving service quality on passenger satisfaction at PT Pelayaran Nasional Indonesia (PELNI) Jayapura City. This type of research uses quantitative methods. The total population for this study amounted to 424 people. The number of samples taken in this study was 30 people. Sampling was done using a random sampling method. Based on the author's results, it concerns the quality of passenger service at PT. The Indonesian National Shipping in the city of Jayapura, the quality of service provided to passengers/customers, both in terms of physical form, empathy, responsiveness, reliability and assurance so that the quality of service needs to be improved, and the company must pay attention to things that are considered important by customers who use the services of PT. Pelni, so that customers feel satisfied. Conclusion of passenger satisfaction at PT. The Indonesian National Voyage (PELNI) of Jayapura city has been accomplished well. This is evident from the respondent's answer to the answer category (yes) at the highest level as well. This means that with regard to passenger / customer satisfaction, it turns out that it has given the trust to passengers.