This paper examines the role of sexuality in the labour process in a case study drawn from the off-course betting industry, as a contribution to the discussion of forms of service work. It draws on ethnographic research in three betting shops of a major bookmaking company. Echoing recent studies of sexuality and work, the paper argues that sexuality represents a strong undercurrent in organizational power relationships, and in the tacit expectations of employees. Such expectations, often codified in terms of ambiguous references to `personality', impact on both recruitment processes and authority and peer relations in the organisation of work. If such expectations of necessity remain implicit, sexuality is also shown to be an unstable managerial resource which can emerge as a problematic area of social relations in work
Primary care groups need to address some uncomfortable issues if they are to become effective as organisations in their local networks. The paper examines PCGs' relationships with their health authorities, given the inherent contradictions in national policy, and recommends a devolved approach to ensure that a range of stakeholders can participate in their work.
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