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The integration of knowledge sharing is significant for software process improvement (SPI). However, very few empirical studies have evaluated how and to what extent knowledge sharing affects the different aspects of SPI. Drawing upon the resource‐based view and the knowledge‐based view of software development organizations, we have explored the antecedents and consequences of knowledge sharing for SPI success. This study develops and empirically validates a model presenting how knowledge sharing impacts SPI success, how organizational factors (leadership and trust) and an individual factor (motivation) affect knowledge sharing and how the use of information technology facilitates explicitly the relation between knowledge sharing and SPI success. The empirical testing of the model has been carried out using the statistical technique of structural equation modelling (SEM) by analysing the dataset of 556 respondents collected from Indian software development organizations. The outcomes reveal that knowledge sharing enhances SPI in terms of design effectiveness, lesser fault density and improved software development competence. Also, the results show that the use of information technology moderates the relation of knowledge sharing and SPI. The conclusions also contribute to improving our knowledge about how leadership, trust and motivation drive efficient knowledge sharing on the path to SPI success.

The software development industry is characterised by swift innovation and competition. To survive, software engineering (SE) organisations need to develop high-quality software products in a timely fashion and at low cost. Knowledge-based approaches to software development are extremely supportive to acquiring new knowledge and leveraging existing knowledge from software projects; this enables constant improvement of software development practices. In this empirical study of Indian SE organisations, we study the impact of managing knowledge for perceived software process improvement (PSPI) and its effect on software product quality. Information technology (IT) in knowledge management (KM) is an important facilitator for any SE organisation desiring to exploit evolving technologies for management of their knowledge assets and for carrying out various KM processes of knowledge capture, storage, retrieval and sharing. Surveys collected from Indian SE organisations were analysed to propose a model using a structured equation modelling (SEM) technique. Our findings reveal that the relation between KM and quality of software product is positively mediated by PSPI. These findings reinforce an arena that is of growing importance to researchers and practitioners and which has seen only a limited number of empirical studies to date in the context of Indian SE organisations.