Purpose The concept of facilities management (FM) has been acknowledged as a novel avenue brought in to ensure productivity and customer satisfaction in the Sri Lankan hotel industry. Accordingly, performance measurement (PM) has become a crucial entity, where key performance indicators (KPIs) have become the most important instruments of PM in determining how well these FM services are performing. Unfortunately, nowadays, the service quality of hotel buildings has significantly retreated due to the absence of a proper PM system with relevant KPIs. Thus, the purpose of this study was to identify relevant KPIs to measure the performance of the FM services in Sri Lankan hotel buildings. Design/methodology/approach A mixed approach was used to conduct this study. Data were gathered through expert interviews and an expert survey. The expert interviews were conducted to identify the relevancy of KPIs that are discovered through literature review to the Sri Lankan context, and the expert survey was conducted to identify their level of importance. Collected data were analysed using content and statistical data analysis methods. Findings Empirical findings revealed that a PM system with relevant KPIs can be identified as a crucial requirement for FM services in hotel buildings in Sri Lanka to meet the customer needs successfully. Adequate and relevant KPIs are significantly vital for an effective PM system for FM services. Thus, ultimately, 68 most important KPIs have been captured amongst the generally identified KPIs, which can be used in developing a proper PM system to measure the performance of FM services in hotel buildings. Originality/value The previous studies have just focused on the PM in FM services in a general manner where a significant dearth in existing knowledge can be identified when it comes to exploring relevant KPIs for an effective PM system to be implemented in hotel buildings in Sri Lanka to measure the performance of FM services. Accordingly, the current study unveils the most important KPIs, which can be used in measuring the performance of FM services in hotel buildings. The study recommends the use of a proper PM system with identified KPIs by respective industry practitioners to enrich the performance of FM services in hotel buildings in Sri Lanka and thereby achieve the ultimate goals successfully.

Floods can be identified as one of the devastating natural phenomena, which resulted in a considerable amount of social, economic and environmental impacts. Sri Lanka is a country that is highly vulnerable to floods due to its unique geographical location and topography. Many flood management measures, which mainly include structural and nonstructural have implemented to reduce the impact of floods. Among them, structural measures play a vital role in flood management. However, the failures in achieving the expected performance of these existing structural measures urge the need to identify issues with them and overcome those issues to enhance the flood management process in Sri Lanka. Hence, this study focused to investigate the issues related to structural flood management measures in Sri Lanka to bridge this knowledge gap. Initially, a literature review was conducted to gain a theoretical understanding of the research area. The research approach was qualitative, which was followed by two in-depth case studies. Semi-structured interviews were conducted with 10 industry experts to gather data. Collected data were analysed via content analysis. Empirical research findings revealed that structural measures play a prominent role in flood management. However, significant issues such as ageing of structural measures, leakages, construction faults, inadequate capacity, blocking of water flow and possibility of collapsing were identified in these existing structural flood management measures, which negatively impact the effectiveness of the overall flood management process within the country. The findings of this study will lead to gain a proper understanding of gaps and weaknesses in structural flood management measures in Sri Lanka and would influence the policymakers and other respective practitioners in disaster management to enhance structural flood management by using their novel ideas and concepts.

Purpose Climate change mitigation and adaptation play an important role in overcoming the climate change challenges facing Sri Lanka today. Many initiatives have been undertaken to implement different policies and plans in this regard, which require considerable mobilisation of national and international financing. In acquiring climate finance, many barriers can be identified. This paper aims to investigate such barriers to climate financing in Sri Lanka and proposes strategies to address them. Design/methodology/approach The qualitative research approach was undertaken in this study by conducting ten semi-structured interviews with experts who are involved in climate change policy implementation activities in Sri Lanka. The collected data were analysed using the content analysis method via Nvivo software. Findings The empirical findings unveil six key barriers and the corresponding root causes to climate financing in Sri Lanka. Inadequate domestic funding for climate actions was captured as the dominant barrier in this direction. This study also revealed that barriers and their root causes are interconnected, leading to many financial limitations in implementing climate actions. The importance of playing a leading role by the government and enabling an integrated approach between the private and public sector organisations were identified as key strategies to combat climate finance barriers. Originality/value Despite there being studies focusing on climate change and related policies, limited research has been carried out with regard to climate financing. Within this context, this study makes an original contribution in the area of climate financing with particular reference to a developing country like Sri Lanka. Further, the identification of barriers to climate financing, their root causes and strategies to address them also provides an original contribution to theory and practice.