This study aimed to identify the organizational reputation of the University of Jordan (a model) in the context of its application of total quality management. The study sample consisted of (350) faculty members at the University of Jordan. The study also used the (questionnaire) tool that it developed is collect data after verifying its validity and reliability. The results of the study showed that there is a high degree in the achievement of the University of Jordan for Total Quality Management, which was reflected on its reputation, and that there were significant statistically significant differences at the level (a ≤ 0.05) in the university’s reputation as a result of its application of the principles of total quality management, which was explained by the high standards of the organizational reputation variable, starting with In terms of (creativity/strength of financial position/quality of service/social responsibility), the criterion of attractiveness was the least effective. Among the recommendations that came: maintaining the application of total quality management in the University of Jordan more effectively with continuous development and improvement, and working on marketing the University of Jordan to further improve the image in the minds of beneficiaries (existing and new prospects).

This study aimed to identify the organizational reputation of the University of Jordan (a model) in the context of its application of total quality management. The study sample consisted of (350) faculty members at the University of Jordan. The study also used the (questionnaire) tool that it developed is collect data after verifying its validity and reliability. The results of the study showed that there is a high degree in the achievement of the University of Jordan for Total Quality Management, which was reflected on its reputation, and that there were significant statistically significant differences at the level (a ≤ 0.05) in the university’s reputation as a result of its application of the principles of total quality management, which was explained by the high standards of the organizational reputation variable, starting with In terms of (creativity/strength of financial position/quality of service/social responsibility), the criterion of attractiveness was the least effective. Among the recommendations that came: maintaining the application of total quality management in the University of Jordan more effectively with continuous development and improvement, and working on marketing the University of Jordan to further improve the image in the minds of beneficiaries (existing and new prospects).

This study aims to know the relationship of service quality determinants which offered by Jordanian Mobile Phone Companies for maintaining clients satisfaction levels based on Jordanian universities employees were are of (23) university. To achieve study objectives, a number of hypotheses were designed to be tested through a number of statistical techniques were as: Means calculation, standards deviations, person, and simple regression. The study sample were consist of (200) member of all Jordanian universities, were as (100) faculty member and (100) employee. The study results show that all service quality determinants were as: Creditability, assurance, reliability, responsiveness, tangibility, and communication were totally influencing clients’ satisfaction levels based on services quality offered by Jordanian Mobile Phone companies. Based on study results, the researchers suggested a number of recommendations to improve the level of service quality were offered by Jordanian Mobile Phone companies to enlarge the level of clients’ satisfactions. هدفت الدراسة إلى معرفة محددات جودة خدمات الهاتف النقال التي تقدمها شركات الاتصالات الأردنية وعلاقتها بمستويات الرضا لدى عملاء تلك الشركات من وجهة نظر العاملين في الجامعات الأردنية في مدينة عمان وعددها (23) جامعة. ولغايات تحقيق أهداف الدراسة، تم تصميم مجموعة من الفرضيات واختبارها من خلال مجموعة من الأساليب الإحصائية تتمثل ب: المتوسطات الحسابية والانحراف المعياري، واختبار ارتباط بيرسون، واختبار الانحدار البسيط. أما عينة الدراسة فشملت (200) عضو، وهم (100) عضو هيئة تدريس، و(100) موظف من مختلف الجامعات الأردنية، وتم اختيارهم كعينة عشوائية بسيطة. وفقاُ للنتائج التي تم التوصل إليها إذ تبيّن أن جميع محددات جودة خدمات الهاتف النقال المتمثلة ب: الاعتمادية، والأمان، والمصداقية، والاستجابة، والجدارة، والملموسة، والاتصال) لها أثر على مستويات الرضا من وجهة نظر العاملين في الجامعات الأردنية تجاه الخدمات المقدمة. وبناءً عليه فقد تقدم الباحثان بمجموعة من التوصيات لغايات تحسين مستوى جودة خدمات الهاتف النقال التي تقدمها شركات الاتصالات الأردنية لرفع مستويات الرضا لدى عملائها.