2020 marks the 25th anniversary of the “digital divide.” Although a quarter century has passed, legacy digital inequalities continue, and emergent digital inequalities are proliferating. Many of the initial schisms identified in 1995 are still relevant today. Twenty-five years later, foundational access inequalities continue to separate the digital haves and the digital have-nots within and across countries. In addition, even ubiquitous-access populations are riven with skill inequalities and differentiated usage. Indeed, legacy digital inequalities persist vis-à-vis economic class, gender, sexuality, race and ethnicity, aging, disability, healthcare, education, rural residency, networks, and global geographies. At the same time, emergent forms of inequality now appear alongside legacy inequalities such that notions of digital inequalities must be continually expanded to become more nuanced. We capture the increasingly complex and interrelated nature of digital inequalities by introducing the concept of the “digital inequality stack.” The concept of the digital inequality stack encompasses access to connectivity networks, devices, and software, as well as collective access to network infrastructure. Other layers of the digital inequality stack include differentiated use and consumption, literacies and skills, production and programming, etc. When inequality exists at foundational layers of the digital inequality stack, this often translates into inequalities at higher levels. As we show across these many thematic foci, layers in the digital inequality stack may move in tandem with one another such that all layers of the digital inequality stack reinforce disadvantage.
Marking the 25th anniversary of the “digital divide,” we continue our metaphor of the digital inequality stack by mapping out the rapidly evolving nature of digital inequality using a broad lens. We tackle complex, and often unseen, inequalities spawned by the platform economy, automation, big data, algorithms, cybercrime, cybersafety, gaming, emotional well-being, assistive technologies, civic engagement, and mobility. These inequalities are woven throughout the digital inequality stack in many ways including differentiated access, use, consumption, literacies, skills, and production. While many users are competent prosumers who nimbly work within different layers of the stack, very few individuals are “full stack engineers” able to create or recreate digital devices, networks, and software platforms as pure producers. This new frontier of digital inequalities further differentiates digitally skilled creators from mere users. Therefore, we document emergent forms of inequality that radically diminish individuals’ agency and augment the power of technology creators, big tech, and other already powerful social actors whose dominance is increasing.
We used in-depth interviews with 101 participants in the East York section of Toronto, Canada to understand how digital media affects social connectivity in general—and networked individualism in particular—for people at different stages of the life course. Although people of all ages intertwined their use of digital media with their face-to-face interactions, younger adults used more types of digital media and have more diversified personal networks. People in different age-groups conserved media, tending to stick with the digital media they learned to use in earlier life stages. Approximately one-third of the participants were Networked Individuals: In each age-group, they were the most actively using digital media to maintain ties and to develop new ones. Another one-third were Socially Bounded, who often actively used digital media but kept their connectivity within a smaller set of social groups. The remaining one-third, who were Socially Limited, were the least likely to use digital media. Younger adults were the most likely to be Networked Individuals, leading us to wonder if the percentage of the population who are Bounded or Limited will decline over time.
At all ages, people are incorporating information and communication technologies (ICTs) into their lives. It is not that they have stopped talking with each other in-person, it is that ICTs complement their interactions when they cannot be together face-to-face. Since the 1990s, email has provided a routine way to stay in touch and sustain meaningful contact over distance. But not all age groups have adopted ICTs with the same enthusiasm. Research in the Global North has consistently reported that age plays an important role in ICT adoption and use (Anderson and Perrin 2017). For example, older adults have been the least likely to use ICTs, and even when they do use ICTs, they are less active in their use (Blank and Groselji 2014; Haight, Quan-Haase, and Corbett 2014; Schreurs, Quan-Haase, and Martin 2017). Yet, this is changing. As more older adults use ICTs, analysts are wondering how such ICTs affect older adults' social networks (Wang, Zhang and Wellman 2018; Wellman, Quan-Haase and Harper forthcoming): Are ICTs helping older adults build, maintain, or diminish personal networks? And how are they supporting or limiting the exchange of social support both for local and long-distance social networks? Moreover, are ICTs affecting different types of social ties differently-be they kin, friend, neighbor, workmate, or churchgoer; or strong or weak? This is not just a shift in the means of communication, with one medium replacing another. In many situations, it is a fundamental shift in the structure of people's connections: from group-based interaction in a single, local, and solidary community to multiple, far-flung
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