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A large portion of user-generated content published on the Web consists of opinions and reviews on products, services, and places in textual form. Many travellers and tourists routinely rely on such content to drive their choices, shaping trips and visits to any place on earth, and specifically to select hotels in large cities. In the context of hospitality management, a challenging research problem is to identify effective strategies to explain hotel reviews and ratings and their correlation with the urban context. Under this umbrella, the paper investigates the use of sentence-based embedding models to deeply explore the similarities and dissimilarities between cities in terms of the corresponding hotel reviews and the surrounding points of interests. Reviews and point of interest (POI) descriptions are jointly modelled in a unified latent space, allowing us to deeply investigate the dependencies between guest feedbacks and the hotel neighborhood at different aggregation levels. The experiments performed on public TripAdvisor hotel-review datasets confirm the applicability and effectiveness of the proposed approach.

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The emergence of attention-based architectures has led to significant improvements in the performance of neural sequence-to-sequence models for text summarization. Although these models have proved to be effective in summarizing English-written documents, their portability to other languages is limited thus leaving plenty of room for improvement. In this paper, we present BART-IT, a sequence-to-sequence model, based on the BART architecture that is specifically tailored to the Italian language. The model is pre-trained on a large corpus of Italian-written pieces of text to learn language-specific features and then fine-tuned on several benchmark datasets established for abstractive summarization. The experimental results show that BART-IT outperforms other state-of-the-art models in terms of ROUGE scores in spite of a significantly smaller number of parameters. The use of BART-IT can foster the development of interesting NLP applications for the Italian language. Beyond releasing the model to the research community to foster further research and applications, we also discuss the ethical implications behind the use of abstractive summarization models.