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This paper analyzes the impact of work-family conflict on employees’ job satisfaction and job stress and determines how organizational commitment and social support reduce job satisfaction and job stress. The study employed a questionnaire to collect the data from 382 Islamic bank employees in Indonesia. After the data were collected, it was calculated using SEM-PLS. The results showed that work-family conflict was a significant predictor of job satisfaction and job stress. Furthermore, social support mediates the influence of work-family conflict on job stress. However, organizational commitment is not able to mediate the two variables. Practically, the results of this study indicate that bank employees have high work stress due to role conflicts that occur in their families. In addition, one of the causes of role conflicts is the government’s policy to work from home during the pandemic. Furthermore, social support can mediate the relationship between work-family conflict and job stress, meaning that social support can help employees reduce job stress due to role conflicts in their families. Therefore, companies must pay attention to the psychological condition of employees before giving assignments.

Purpose – Building performance is one of the fundamental goals of every tertiary institution. The lecturer profession is increasingly competitive, and the difficulty in raising the competence of lecturers who are partly in the Islamic boarding school environment determines whether Islamic tertiary institutions survive. This study examines the influence of Islamic Leadership, organizational culture, and self-efficacy on lecturer performance mediated by Organizational Citizenship Behavior (OCB). Design/methods/approach – This research was conducted on 202 lecturers at an Islamic religious university in West Kalimantan, Indonesia. This type of correlational research with survey techniques using the SmartPLS 3.3.7 application. Findings – From the results of the study, it was found that there was a significant influence of Islamic Leadership on OCB; there is a significant influence of organizational culture on OCB; there is a significant effect of self-efficacy on OCB; there is no significant effect of Islamic Leadership on performance; there is no significant effect of organizational culture on performance; there is a significant effect of self-efficacy on performance; there is a significant effect of OCB on performance; and there is a significant effect of Islamic Leadership, organizational culture, and self-efficacy on OCB-mediated performance. This study contributes to a new paradigm of lecturer performance: OCB as the dominant variable construct that mediates civic virtue and altruism values. Research implications/limitations – This study emphasizes that improving lecturer performance is not enough with spiritual leadership, organizational culture, and self-efficacy but assisted by organizational citizenship behavior (OCB). Practical implications – This study shows a relationship between Islamic leadership, organizational culture, self-efficacy, and OCB variables on lecturer performance and gives the importance of strengthening OCB to improve lecturer performance.