Hoax management is a significant factor in maintaining government stability. Public Relations is necessary to respond and manage current developing issues, especially during the current era of information. Public satisfaction is dependant on how the government manages issues and ultimately increase public trust. This research employed the qualitative approach, i.e., case study research method, which describes researches carried out intensively in great detail and depth. The data were collected through unstructured observations, interviews, and documentation. This research investigated the Communication Excellence Theory proposed by Grunig and Hunt, which illustrate the symbolic processes of understanding human behaviour within an organisation. This research also studied how the concept of public relations strategies is implemented in solving the cases mentioned in this study. The results of the analysis found that, for the Presidential Staff Office, social media was essential in establishing an effective government public relations as well as to manage public issues.

The development of information technology is misinterpreted as a place of expression without control. Social media has blurred the boundary between private space and public space. Frequent phenomena such as taking and using photos of friends without permission. This seems to be a paradox between the right to freedom of expression in friendship. This study aims to assess freedom of expression and the limitations of privacy in cyberspace. The researcher will examine several cases of violations of privacy through photos and their impact on victims. This research method uses a qualitative approach. The technique of collecting data uses interviews, literature studies and documentation. The theory used is the theory of computer-mediated communication and using the concept of a privacy violation to help answer problems in this study. Through this research, it is expected to obtain applicative solutions in an effort to resolve privacy issues and limits in friendship.

AbstrakKehadiran media sosial memberikan peluang sekaligus tantangan bagi keterlibatan publik. Kemajuan teknologi saat ini, menjadi ajang berekspresi melalui gagasan tanpa memperhatikan aspek kebenaran. Model berbasis web dapat membantu mendistribusikan kontra narasi berita bohong dengan menggunakan partisipasi warga. Membangun dan memperkuat gerakan pengawasan berbasis crowdsourcing pada berita hoaks yang beredar di masyarakat hendaknya dapat berupa gerakan strategis dalam melawan penyebaran hoaks dan menangkal informasi bohong dalam tatanan masyarakat. Penelitian ini menggunakan pendekatan kualitatif dengan paradigma penelitian konstruktivis. Teknik pengumpulan data dalam penelitian ini menggunakan observasi, wawancara semi-terstruktur, dan dokumentasi. Data yang telah terkumpul dianalisis menggunakan analisis tematik. Penelitian ini mencoba mengeksplorasi tantangan publik dalam upaya meredam hoaks, khususnya dengan menggunakan solusi kreatif. Konsep yang digunakan adalah crowdsourcing dengan media web sebagai teknologi tepat guna untuk memanfaatkan potensi masyarakat secara luas. Penggambaran dari crowsourcing dalam contoh penanggulangan isu hoaks yang dilakukan oleh Mafindo dan situs turn back hoaks. Hasil penelitian menunjukkan bahwa crowdsourcing partisipasi publik merupakan salah satu cara dalam menangkal berita hoaks di era keterbukaan informasi seperti saat ini. Pemanfaatan daya manusia dan kemampuan kolektif dapat dimanfaatkan dalam membuat kontra narasi. Hal tersebut didukung oleh kecenderungan masyarakat akan mencari suatu wadah berbasis teknologi untuk berkontribusi.

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The millennial generation, as the largest contributor to the composition of the population in the demographic bonus. Identical to the productive and energetic young generation, the millennial generation is often labeled as an Agent of Change. Currently the world, especially Indonesia, is facing an era of openness in social media. One of the most worrying problems in the era of openness is the existence of religious hoaxes that divide religious communities. A pluralistic country like Indonesia, can be said to be in great threat if religious hoaxes continue to run rampant. This study aims to determine the condition of religious hoaxes and literacy in Indonesia. Furthermore, the extent to which religious hoaxes can be overcome with digital literacy will be something interesting in this research. The method used in this research is a survey on the condition of religious hoaxes in Indonesia. The results of the study found that the distance between religious hoax information and social media users was very close. Religious hoax information on social media, including radical sites, terrorism cases, and hate speech. Many Indonesian people do not have the ability to check data. So that the presence of the "Millennial Digital Literacy" solution can be used as a solution for handling religious hoaxes in Indonesia.