Objectives:The purpose of this study was to develop a coaching program for nurses and verify its effects on emotional intelligence, coaching skills, selfefficacy and job satisfaction. Methods: A quasi-experimental study applying a non-equivalent control group pre-post test design was used. Sixty staff nurses with three years to ten years career were recruited, 30 nurses for the experimental group and 30 nurses for the control group. The coaching program was composed of coaching education step and coaching application step with lecture, practice used role-playing and fishbowls discussions with team-based learning, and it was implemented with the experimental group over 8 weeks. Data were collected from February 1st to March 31th, 2010, and were analysed using frequency, ratio, chi-square test, Fisher's exact probability, Kolmogorov-Smirnov test, t-test and ANCOVA with the SPSS program. Results: The experimental group who had the coaching program showed significant higher scores in emotional intelligence (p = 0.001), coaching skills (p < 0.001), self-efficacy (p < 0.001), and job satisfaction (p < 0.001) compared with the control group, it was supported for all hypothesis. Conclusions: The results of this study is considered to be the foundation assuming the systematic introduction of nursing education and coaching program development.

Purpose: The purpose of this study was to examine the effectiveness of Action Research (AR) approach in nursing. Methods: Participants were 64 perioperative nurses recruited from C hospital in Gwangju, Korea. The nurses were engaged in the project through 2 cycles of planning, acting, observing, and reflecting. A mixed-methods design was used to examine changes in participants and their knowledge management practice. Quantitative data were analyzed using SPSS 20.0 program and qualitative reflection data underwent content analysis. Results: During the project, participants developed standardized pre-operative checklists and opened an Internet Cafe to better manage their perioperative nursing information. At the end of the project, there was a significant increase in nurses' knowledge management (p=.015) and the rate of surgical material prescription errors decreased from 8.0% to 2.9%. Core AR project team members' teamwork skills and organizational commitment increased significantly (p=.040, p=.301, respectively). The main themes that emerged from the qualitative data were learning how to solve problems in practice, facilitating team activities through motivation, barriers of large participation, and rewarded efforts and inflated expectations. Conclusion: The AR project contributed to empowering participants to solve local problems. AR is a useful methodology to promote changes in practices and research participants.

Service design is an innovative tool used to improve the quality of patient experience, therefore, making it necessary for nurses to be able to implement it. The aim of this study was to examine the effects of a training program for patient experience-based nursing service design (PEN-SD) on clinical nurses’ compassion and problem-solving ability. This study employed a mixed-methods design: a one-group, pretest-posttest design was used as the quantitative approach, and structured interviews were used as the qualitative approach. The participants were 21 nurses recruited from a university hospital in Korea. A PEN-SD training program was conducted from September 1 to October 6, 2018. After the training program, the participants’ compassion significantly improved (p = .025) but there was no significant difference in their problem-solving ability (p = .313). In the structured interviews, majority of the participants (n = 17) felt that they were able to consider problems from the patient’s perspective. They also reported being able to identify solutions to problems through careful observation (n = 5). The PEN-SD training program was effective in improving compassion among nurses.

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