Today, libraries stand in a difficult position that requires exerting efforts to prove their competitive abilities for attracting and satisfying their customers in a virtual environment that has various sources of information. This requires libraries to pay great attention to promoting customer relationship management with their customers for their knowledge development goal plans and strategies to achieve success amidst the current competitive circumstances. The current study aims at surveying the potential implementation of customer relationship management systems in university libraries. This happens through the introduction of the customer relationship management concept to university libraries, the implementation mechanisms of these systems, and the level of the libraries’ tendency to adopt them. In addition, the current study surveys the obstacles that confront customer relationship management systems usage in university libraries in Saudi Arabia and Egypt.

The purpose of the study was to identify the impact of digital resources in enhancing the quality of faculty members' scientific life at Princess Nourah Bint Abdulrahman University. It also aimed to investigate the role of digital resources in achieving job satisfaction for faculty members, including academic promotion and the quality of scientific research at global publishing databases. The study used the analytical survey method. The questionnaire was also utilized as the primary tool for data collection and to measure the impact of digital resources in achieving the quality of faculty members' scientific life. The study sample consisted of (114) Saudi female faculty members representing all scientific disciplines at the university. The study reached significant results indicating that the university's digital resources are one of the most important resources for enhancing the quality of faculty members' scientific and academic life. Therefore, the study recommended that faculty members should participate in setting policies and decisions related to their field of work. The study also recommended entrenching the value of transferring, using, and managing digital knowledge comprehensively. Besides, supporting in-depth studies that achieve the quality of the academic life cycle at Princess Nourah Bint Abdulrahman University.   Received: 22 January 2023 / Accepted: 25 February 2023 / Published: 5 March 2023

The present research paper aims to identify the role of data centers in big data processing for decision support, the sources of information in data centers in data processing, the competencies of data specialists for processing big data to promote decision support, as well as the difficulties encountered by data specialist in data centers during the processing of big data. The authors adopted the descriptive analytical approach by designing and applying a questionnaire to a sample of (313) employees in data, documentation, and decision support centers in the public and private sectors in Riyadh, Saudi Arabia. The results showed that data centers play a major role in big data processing. Most of the participants (62.1%) reported that feasibility studies are the most important source of decision support at the center. Moreover, (51.1%) of the participants received training courses in statistical processing. Some difficulties face data centers, including the lack of the quality, maturity, processing, and maintenance of data. The study recommends the need to securely and adequately update the management systems and programs of data centers and to provide specialized training courses for data center employees.   Received: 11 November 2021 / Accepted: 28 January 2022 / Published: 5 March 2022

Biological pollution is a main problem that threatens the environment because of its great risks that negatively affect human health. Such risk is more increased in closed spaces than open ones. Being closed and insufficiently ventilated environment, libraries are highly liable to biological pollution and they may become fertile environments for the causes of pollution. The present study aims at measuring how extent the biological pollution level is in the King Abdulaziz public library in the Kingdom of Saudi Arabia and how suitable and safe it is as a workplace to librarians and reading place for visitors. It also reveals the librarians' awareness and understanding of biological pollution and its risks. The study uses case study approach and the experimental method to achieve the objectives and answer the questions it raised. It concludes that King Abdelaziz Public library suffers from high air pollution and books may form the most concentrated colonies of bacteria. It finally recommends that environmental factors that help the growth and reproduction of microbes in the internal library environment must be under control, library pollution level must be measured periodically, laws and regulations that maintain a healthy environment for librarians should be enacted and regulated and must be Implemented an environmental management system that contributes effectively to eliminate pollution

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