No abstract

No abstract

Abstract. Research in information security is no longer limited to technical issues: human-related issues such as trust and the sense of security are also required by the user. In this paper, we use a Japanese word for such feelings, Anshin; "An" means to ease, and "Shin" is to mind. One feels Anshin when he is free from worry and fear. We try to identify the factors of Anshin so that we can construct a framework of the evaluation of Anshin. We present an initial Anshin model, and report our recent research results from user survey with factor analysis. We derive the following factors from the analysis; 1) user expectation of trust and confidence, 2) satisfaction with user interface and 3) understanding of risk and threats from user experience as well prior knowledge.

The sense of security, identified with the Japanese term, Anshin, is identified as an important contributor to emotional trust. This viewpoint suggests that designers should consider the subjective sense of security as well as objective security measures in designing systems and their user interfaces. A survey of users reveals both the personal and the environmental factors contributing to the users’ sense of security when using the Internet. A more encompassing view of Anshin as including safety, reliability, and other non-functional properties of systems may provide additional insights for system design.

No abstract