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Our society is built on a complex web of interdependencies whose effects become manifest during extraordinary events such as the COVID-19 pandemic, with shocks in one system propagating to the others to an exceptional extent. We analyzed more than 100 millions Twitter messages posted worldwide in 64 languages during the epidemic emergency due to SARS-CoV-2 and classified the reliability of news diffused. We found that waves of unreliable and low-quality information anticipate the epidemic ones, exposing entire countries to irrational social behavior and serious threats for public health. When the epidemics hit the same area, reliable information is quickly inoculated, like antibodies, and the system shifts focus towards certified informational sources. Contrary to mainstream beliefs, we show that human response to falsehood exhibits early-warning signals that might be mitigated with adequate communication strategies.

Background As COVID-19 spreads worldwide, an infodemic – i.e., an over-abundance of information, reliable or not – spreads across the physical and the digital worlds, triggering behavioral responses which cause public health concern. Methods We study 200 million interactions captured from Twitter during the early stage of the pandemic, from January to April 2020, to understand its socio-informational structure on a global scale. Findings The COVID-19 global communication network is characterized by knowledge groups, hierarchically organized in sub-groups with well-defined geo-political and ideological characteristics. Communication is mostly segregated within groups and driven by a small number of subjects: 0.1% of users account for up to 45% and 10% of activities and news shared, respectively, centralizing the information flow. Interpretation Contradicting the idea that digital social media favor active participation and co-creation of online content, our results imply that public health policy strategies to counter the effects of the infodemic must not only focus on information content, but also on the social articulation of its diffusion mechanisms, as a given community tends to be relatively impermeable to news generated by non-aligned sources.

This paper presents a framework for the design of chatbots for data exploration. With respect to conversational virtual assistants (such as Amazon Alexa or Apple Siri), this class of chatbots exploits structured input to retrieve data from known data sources. The approach is based on a conceptual representation of the available data sources, and on a set of modeling abstractions that allow designers to characterize the role that key data elements play in the user requests to be handled. Starting from the resulting specifications, the framework then generates a conversation for exploring the content exposed by the considered data sources.

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