RESUMONum cenário competitivo, estratégias destinadas à melhoria e à qualidade, se destacam as Ferramentas da Qualidade. Foi realizada uma pesquisa bibliométrica na "Revista Cientifica Eletrônica de Engenharia de Produção" no período de 2002 a 2015 a fim de verificar o interesse da academia nesse tema. O resultado obtido foi comparado com as técnicas da qualidade mais empregadas em uma amostra de micro e pequenas empresas (MPEs). A pesquisa constatou similaridades em ferramentas destinadas ao conhecimento dos processos e de melhoria contínua tais como "Fluxograma" e "Diagrama de Causa e Efeito". As desigualdades mais relevantes estão relacionadas à "Estratificação" e "Histograma", encontradas na publicação científica, porém não na prática.Palavras-chave: Melhoria Contínua, Ferramentas da Qualidade, Gestão da Qualidade, Micro e Pequenas Empresas (MPEs). TOOLS APPLIED TO QUALITY: COMPARATIVE OF LITERATURE AND ACTIONS IN MICRO AND SMALL ENTERPRISES (MSE ABSTRACTIn a competitive environment, strategies for the improvement and quality stand out which are called Quality Tools. A bibliometric research in the "Journal of Scientific Electronic Production Engineering" in the period 2002-2015 in order to ascertain the interest of academia on this issue was held. The result was compared with quality techniques most used in a micro sample and small enterprises (MSE). The research found similarities in tools for the understanding of the processes and continuous improvement such as "Flowchart" and "Diagram of Cause and Effect". The most significant inequalities are related to "Stratification" and "Histogram", found in scientific publication, but not in practice.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.