No abstract

The study measures how often customers are cheated in real-world transactions. In a preregistered field study in Prague, Czech Republic, hired confederates posed as foreigners unfamiliar with local currency. While buying snacks in grocery stores (N = 259) either in the morning or in the evening, they provided cashiers with an opportunity to steal money from them by keeping more change than they were supposed to. The customers were cheated in 21% of stores, the median overcharge was 54% of the value of an average purchase, and overcharging occurred more often in the stores with on-line reviews mentioning dishonesty of employees. Although males cheated and were cheated slightly more often than females, gender differences were not significant. In contrast with predictions of the Morning Morality Effect, dishonest behavior occurs slightly more often in the morning than in the evening. The results show that cheating of customers in grocery stores is relatively widespread and it is especially prevalent in the central city district where the odds of being cheated are more than three times higher in comparison with the rest of the city.

No abstract

The study measures how often customers are cheated in real-world transactions. In a pre-registered field study in Prague, Czech Republic, hired confederates posed as foreigners unfamiliar with local currency. While buying snacks in grocery stores (N = 259) either in the morning or in the evening, they provided cashiers with an opportunity to steal money from them by keeping more change than they were supposed to. The customers were cheated in 21% of stores, the median overcharge was 54% of the value of an average purchase, and overcharging occurred more often in the stores with on-line reviews mentioning dishonesty of employees. Although males cheated and were cheated slightly more often than females, gender differences were not significant. In contrast with predictions of the Morning Morality Effect, dishonest behavior occurs slightly more often in the morning than in the evening. The results show that cheating of customers in grocery stores is relatively widespread and it is especially prevalent in the central city district where the odds of being cheated are more than three times higher in comparison with the rest of the city.

Does the choice of an environment where cheating is possible lead to its escalation? We analyzed behavior of employees (N = 284) hired to perform a task online. In the manual reporting (MR), employees could overreport the number of hours worked. In the automatic reporting (AR), the hours were counted automatically, making cheating impossible. Two-thirds of the participants were given a chance to choose the reporting scheme, the rest were assigned to the MR directly. As the actual time spent on the task was tracked in all conditions, we were able to assess the degree of overreporting by employees in MR. Although we found that people in MR slightly overreported the hours worked, employees who chose MR did not overreport their hours more than those assigned to MR at random. Moreover, participants lower in honesty-humility were not more likely to choose MR; only those higher in emotionality were. The results show that even when enabled to cheat, online workers reported their hours worked honestly and the possibility for cheaters to select cheating enabling environments may not always lead to an increase of dishonesty in organizations.