RESUMOContemporaneamente, a Administração Pública tem sido bastante exigida, no que diz respeito à questão da transparência pública. Nesse sentido, a execução de contratos pautados nesses princípios, e sua execução acompanhada de perto por servidor devidamente habilitado para tal, suscitam um posicionamento mais condizente com os princípios de moralidade, impessoalidade e transparência, em termos de gestão pública, onde o respeito ao interesse público e o combate ao desperdício de recursos públicos devem ser mantidos. Através de uma revisão literária, onde foram selecionados autores, legislações e documentos de orientação acerca da execução, acompanhamento e fiscalização de contratos no âmbito da Administração Pública, foi possível considerar a plena necessidade de conhecimentos específicos que fiscais de contratos administrativos devem possuir para o engrandecimento de sua atividade, concluindo-se que essa é uma preocupação não somente da Administração, mas dos próprios fiscais, em reconhecimento às sanções administrativas e penais que o erro na sua condução pode acarretar. Palavras-chaves:Gestão Pública. Fiscal de Contratos. Contratos Administrativos. ABSTRACTNowadays the Public administration has been quite required, with regard to the issue of public transparency. In this sense, the execution of these contracts lined principles, and their implementation monitored closely by server properly enabled to do so, they raise a more consistent position with the principles of morality, impartiality and transparency in terms of public management, where respect the public interest and the fight against waste of public resources they must be maintained. Through a literature review, which were selected authors, legislation and guidance documents on the implementation, monitoring and supervision of contracts under the Public Administration, It was possible to consider the full need for specific knowledge tax administrative contracts must have for the aggrandizement of his activity, concluding that this is a concern not only of Administration, but the tax themselves, in recognition of sanctions administrative and criminal that the error in your driving can cause.

O presente artigo tem como objetivo analisar a Gestão Pública e a qualidade no transporte coletivo, que é considerada uma das formas de locomoção mais usadas no Brasil, porém, não basta apenas oferecer o serviço, este precisa ser prestado com qualidade, mas essa não é a realidade de muitos estados da federação. Diante disso, pretende-se realizar uma pesquisa bibliográfica, baseada em livros, artigos, monografias, teses, dissertações indexados nas bases de dados Scielo e Google acadêmico, abrangendo um recorte temporal, de 2009 a 2019. Os resultados mostraram que a Gestão Pública precisa ser planejada para que a qualidade dos serviços públicos, como a oferta de transporte coletivo, para a população em geral seja satisfatória, ou seja, com ônibus novos, com acessibilidade, pois sabe-se que as pessoas com necessidades especiais são amparados legalmente pela CF de 1988, bem como pela Lei da Inclusão, atentando-se ao conforto e comodidade, bem como ao custo da tarifa. Diante dos resultados apresentados nas publicações selecionadas, em que as pesquisas foram realizadas no Distrito Federal, Natal e Bahia, evidenciou-se a insatisfação dos usuários pelos serviços prestados pelas empresas terceirizadas, pois o sucateamento dos ônibus, além das altas tarifas não, fiscalizadas pela contratante, no caso, as prefeituras. Serão apresentados alguns dados da capital amazonense que mostram a precariedade do serviço por causa da má gestão, e, com isso, interfere-se no tempo e distâncias das pessoas para chegarem em determinados locais.

The aim of this chapter is to develop a new concept of internal logistics, its components parts and how to evaluate it. To quantify the level of performance of the internal logistics of a company is an important issue to gain competitiveness. There are few papers now at days that analyze how to quantify this issue. In recent years, it has been developed numerous applications of Fuzzy logic and Neural Networks to solve diverse problems of Engineering. Fuzzy logic is a mathematical tool that emulates the method used for humans for managing and processing information and Neural Networks are computing systems inspired by the biological neural networks that constitute human brains. Such systems “learn” to perform tasks by considering examples, generally without being programmed with task-specific rules. This chapter offers a new definition of internal logistics and shows the procedure to evaluate its level in a company. This procedure for assessing the internal logistics was developed through an Excel tab, a fuzzy inference system and a neural network. To validate this procedure, it was applied to 93 companies in the Industrial Pole of Manaus. Results obtained by different approaches are very similar, demonstrating the validity of the procedure developed.

The Balanced Scorecard (BSC) is today one of the most used management tools in organizations. The model, originally proposed as a performance measurement management system, evolved to be used as a strategic management system, which has the capacity to promote the alignment of all levels and areas of the company. The degree of maturity in adopting the BSC can be assessed based on the development of the use of the tool, where Level I indicates the initial moment, evolving to Levels II and III. Institutional Theory addresses how organizations adopt practices that are homogeneous with those in force in their environment in search of legitimacy. Within Institutional Theory, isomorphism explains how these practices are legitimized through environmental pressures characterized as isomorphism: mimetic, coercive and normative. The Manaus Industrial Pole (PIM), created based on a tax policy different from the rest of Brazil, generated in 2019 revenues of R$ 104.72 billion, employing 500 thousand people, being a strong vector in the development of technologies for the State of Amazonas. In the current literature, there is a small number of researches carried out on the use of the BSC and Institutional Theory in countries considered to be developing, such as Brazil. Given this context, the research question was defined as: "What is the relationship between the organizational environment and the adoption of the Balanced Scorecard by organizations?". The objective is to analyze the influence of institutional isomorphism in the adoption of the Balanced Scorecard in PIM companies. As proof that the PIM model is capable of creating a differentiated environment, it should be noted that the industrial sector in the State of Amazonas represents 34.2% of the Gross Domestic Product (GDP), the largest proportionate share compared to other states in Brazil. The present research is a survey, having as population the 461 companies present in the PIM and a sample of 77 responses to the questionnaire sent by email. A quantitative approach was used in the preparation of results and data analysis, using techniques such as descriptive statistics, Spearman correlation and Kruskal-Wallis test. The results confirmed the influence of institutional isomorphism in the adoption of the BSC in the PIM companies, highlighting as the main motivators of this influence: seeking to reduce uncertainties in decision-making, interaction with stakeholders, use of benchmarking, governmental pressures, formation of partnerships and performance of associative entities. The research findings demonstrate the reasons for the influence of isomorphism in the decision of managers when adopting the BSC as a strategic management tool, and point to contributions such as the replication and comparison of research methods in an environment little explored by scientific studies, the case of PIM, and a better understanding of how Institutional Theory can be used as a tool to help understand organizational change and the social context in which PIM companies find themselves.