This paper seeks to discuss the role of service quality (perceived ease of use, security, and perceived value) in affecting customer satisfaction among Malaysia e-hailing users. E-hailing services have become almost inseparable in today's transportation sector. This growth is stimulated by a variety of factors including social distancing, affordable price, trending lifestyle, more usage of e-hailing service capabilities, and robust business strategies by e-hailing providers. This paper suggests that all the service quality variables namely perceived ease of use, security, and perceived value, have positive significant effect on customer satisfaction specifically among e-hailing users in Malaysia. Thus, companies are required to embrace the variables that, in turn, will enable them to develop effective and efficient plans that incorporate the criteria described to increase the level of customer satisfaction.

To achieve competitive advantage in the global market, the manufacturing sector are now concern towards economic performance and environmental performance. The role of green supply chain management practices become a role of strategy to improve both economic and environmental performance. Nevertheless, lack of relationship between buyer and supplier caused the organization takes a long time to achieve the positive outcome even though the green supply chain management practices has been implemented. The main objective of this study is to perform the conceptual model to investigate the relationship between green supply chain management practices, buyer-supplier relationship, and organizational performance. The originality of the research is its investigation of buyer-supplier relationship as the moderator and predictor in the proposed conceptual framework, something that has been unnoticed in previous research. The results support extensive inputs into resourcebased view theory, and expand the growing literature related to supply chain and firm performance in a developing country.

Supply chain risk is one of the factors disrupting the performance of an organisation. Furthermore, supply chain risk does not only affect economic performance but will also disrupt environmental performance. The focus of this paper is to explore the relationship between supply chain risks, the role of green supply chain management practices, and organisational performance. In particular, the originality of this paper is it is reviewing the role of green supply chain management practices as a strategy for organisations in order to mitigate supply chain risk and improve organisational performance. Efforts have been made in order to study the connection between supply chain risks, green supply chain management practices, and organisational performance since there is still a lack of studies focus on the roles of the strategy of green supply chain management practices.