The COVID-19 pandemic has led to the largest interruption in education around the world, affecting some 1.6 billion students. Classroom education stopped, to be replaced by online e-learning platforms. In higher education, e-learning is made available through recorded lectures, with online platforms becoming a significant part of the overall system. This study aims to identify the quality of online learning platforms, applying a set of criteria from the perspective of faculty members and students in higher education institutions in the Sultanate of Oman. The descriptive approach is used and the researchers collected data through a questionnaire directed at 32 faculty members and 104 students. The results show that e-learning programs are generally of high quality, from the perspective of the participants, but with statistically significant differences according to the type of program.

The Covid-19 pandemic has seen an increasing use of video conferencing software as e-learning platforms. Students and faculty members face many challenges in using these platforms as part of the teaching and learning process, including technical problems. This paper reviews these challenges and offers solutions to improve the experience. A descriptive-analytical approach was used, with the researchers collecting data from the literature and from questionnaires distributed to 32 faculty members and to 104 students of higher education institutions in the Sultanate of Oman. This paper suggests improvements to enhance the experience of e-learning platforms, from the user perspective in the higher Education Institutions-Sultanate of Oman.