This article offers some suggestions regarding the development of a support strategy by ombudsmen in order to alleviate international students' difficulties when studying in host universities. It is also shown how the Organisational Justice Theory can be used as a framework for understanding the role of ombudsman in higher education settings and how this theory underlines the importance of informational power as a remedy to alleviate the students' difficulties. The main implication drawn from the discussion is that cultural variables may suggest specific care on designing appropriate support strategies where the role of Information Communication Technology (ICT) could be explored. Finally, the article offers some suggestions and a service plan showing how power perceptions of the service provider can impact the students' reaction to the quality of the service.

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This chapter discusses the importance of the concept of cultural diversity in language teaching. Internationalization at Home (IaH) practices in the literature illuminated the gap in putting internationalization crossways with intercultural learning, indicating the need to examine ways of integrating intercultural aspects such as cultural diversity in the internationalization of teaching and learning. Within this context, the chapter suggests the development of seminars based on a studied reading strategy entitled survey, question, read, recite, and review (SQ3R) in order to help Greeks comprehend the concept of cultural diversity by discussing the variation within a larger cultural group sharing a common basis. A lesson plan of such a seminar highlighting how the steps of implementing the SQ3R strategy could facilitate students' understanding and enhance their IaH experience is described. Recommendations for future research on the effectiveness of such seminars are offered suggesting their possible potential in becoming part of a language curriculum resource which could promote IaH.

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