No abstract

Penelitian ini bertujuan untuk loyalitas konsumen terhadap kegiatan edukasi yang diberikan. Kegiatan ini diikuti oleh siswa, mahasiswa bahkan masyarakat umum. Kegiatan ini dilaksanakan dengan metode sinkron melalui aplikasi youtube secara live menggunakan video dan pengukuran kepuasan audien dilakukan dengan mengisi google form yang diberikan. Metode yang digunakan dalam penelitian ini dengan metode sinkron melalui media youtube chanel Relawan TIK Provinsi Bali dalam bentuk materi foto dan video, mengenai loyalitas konsumen pada kegiatan webinar online pada masa pandemi COVID-19. Nilai kesimpulan maka masuk dalam kategori 630 = n 750 yang dapat diartikan sangat loyal. Dengan demikian maka dapat disimpulkan bahwa Tingkat Loyalitas Konsumen Pada Kegiatan Webinar Online Relawan TIK Provinsi Bali di Masa Pandemi Covid 19 adalah sangat loyal.

The development of technology and information currently has a lot of impact on organizations and government, therefore an analysis  is needed to  find  out  what  needs  to  be  addressed  and  maximized  again  so  that  technological developments can be followed, especially by the Temesi village office, Gianyar. In carrying out village operations, the Temesi Gianyar village office uses a website provided by the government, where the site can manage village population data. However, there are still drawbacks to the use of the website, such as errors in websites and databases that frequently bug. This can occur due to the lack of stability of the internet andinfrastructure as well as the lack of potential ICT human resources at the Temesi village office. The method used in this research is descriptive qualitative with the subject  of the Temesi village office using the COBIT 5 framework as a process model measurement tool. Data collection was carried out by  interview, observation  and  literature  study  methods.  The  purpose of this  study  is  to  analyze  the  feasibility  of implementing  information  technology  governance  in  the Temesi Gianyar  village  office  with  the  conclusion  that  it  can provide recommendations regarding references in the application and development of ICT at the villageoffice.