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Purpose – The purpose of this paper is to examine how employers define overqualification and mismatched qualification and whether they are willing to hire applicants whose educational and work experience credentials do not match job requirements. Design/methodology/approach – This paper draws from qualitative interview data from 24 hiring managers across a wide range of US public sector and private industries. Data were analyzed and coded to identify themes related to managers’ perceptions of overqualification, matched, and mismatched qualification, and how these were related to selection decisions. A typology is proposed for categorizing applicant qualification levels and their potential human resource outcomes such as hiring decisions. Findings – Hiring managers report that they are willing to interview and hire individuals whose education or experience exceed a job’s requirements as well as applicants with less than required education, but only if they possess sufficient compensatory experience. Research limitations/implications – Findings may not apply to industries where minimum educational levels are essential or to small organizations with few opportunities for career advancement. Social implications – Given current unemployment and underemployment levels, the findings can inform the job search strategies of job seekers. Overqualified applicants should not refrain from applying to job openings, particularly in organizations with opportunities for advancement and where education is considered an asset. Additionally, applicants should reveal their motivations for pursing positions that are intentional mismatches. Originality/value – In contrast to previous studies conducted during periods of lower unemployment and underemployment, these data include managers’ perceptions of overqualification in a recession and post-recession job market context and thus are especially relevant to today’s employment context. The proposed typology distinguishes between categorizations of qualified, overqualified, and underqualified, and helps refine studies aimed at selection decisions.

Americans typically perceive paternalism negatively . . . as making them dependent upon and subservient to the company. (Uhl-Bien, Tierney, Graen, & Wakabayashi, 1990: 420) They have loyalty towards the patrón. . . . They see that he has human qualities. He realizes that in the case of a family emergency, you will drop everything. . . . These things you return in your service, this is how he has gained our loyalty. (Ivette, Clothing Contactor Supervisor in Mexican Border City)The above quotation present two opposing views of paternalism. The first two quotes propose that paternalism, an approach to managing or leading individuals that combines benevolence with control of decision making (e.g.

This study examines a unique contingent employment relationship-that between tour guides and tour operators in Ecuador. Linkages among tour operators' HR practices, interactions between operations managers and tour guides, and the tour guides' attitudes toward both the tour operator and the ultimate tourist-client are investigated. Tour guides are found to exhibit dual commitments to both operators and tourist-clients. Affective commitment to the tour operators was found to partially mediate the relationship between organizational entry HR practices, compensation related HR practices, operations manager interactions, and tour guides' commitment to the tourist-client, suggesting that tour guides' perceptions about the tour operator may affect their ultimate customer service delivery. Satisfaction with tips was more directly related to commitment to the touristclient, as was the interaction of pay administration satisfaction and tip satisfaction, supporting the notion that contingent pay beyond base pay provided by the tour operator and its delivery may impact tour guides' motivation to provide quality service to the end client. Practical implications for the tour operators, and tourism ministries are offered.

Purpose – The purpose of this paper is to present a conceptual model for conducting research on how human resource and hiring managers form impressions of overqualified individuals and how these impressions affect their treatment of overqualified individuals during selection decisions. Design/methodology/approach – Given the central role of psychological processes within the proposed model, this conceptual paper builds on a social cognition approach. Findings – The proposed model consists of seven primary factors that can help propel research that is dynamic and contextually driven: attributes of the overqualified individual; job attributes; observers’ cognitive overqualification schemas; observers’ attitudes; observers’ categorization processes; the organizational context; and individual factors, all of which influence the observers’ treatment of overqualified individuals. Originality/value – Most research has focussed on individual-level outcomes of overqualification such as job satisfaction, turnover intentions, and physical and psychological health, while overlooking how organizational decision makers perceive overqualification and how this subsequently affects the likelihood of individuals being selected for an interview. Given the global growth in the number of overqualified workers, understanding antecedents and correlates of overqualification and how these affect organizational selection decisions is a pressing need. The proposed model outlines several factors that can help us better understand the phenomenon of overqualification.