The present article aims to propose a general procedure to evaluate and improve the Information Technology (IT) Governance in an organization, considering the Business-IT alignment and risk management. The procedure integrates management tools such as business processes management, risk management, strategic alignment and the balanced scorecard. Additionally, to assess the IT Governance level we proposed an indicator based on the process maturity. The concepts and ideas presented here had been applied in four case studies, verifying their implementation feasibility. The results indicate a low level of IT governance and the existence of several problems primarily in the Plan and Organize and Monitor and Evaluate domains.

Most of the information needed for the management in the decision making process is essentially based on subjective and imprecise concepts expressed primarily by "experts" in a natural language or based in simples indicators and it's not capable to check the strategy in a more integral way. In the present research we show two application of the compensatory fuzzy logic to resolve the problem mentioned above. As the main contributions we show first an aggregation method to design new indicators based on the statistic and compensatory fuzzy logic approach and as second we define a new indicator to measure the IT governance level.

In the present research we propose new business intelligence architecture to support the IT balanced scorecard cascade based on the integration of business and technological domains for the IT service management. This paper presents some preliminary results on the state of the art analysis on the topics: IT BSC, business intelligence, and aggregation methods based on the fuzzy logic operators to build management indicators. The main contributions are: new architecture for business intelligence design, an aggregation method to design new indicators based on the statistic and compensatory fuzzy logic approach taking into account as sources the indicators defined in the COBIT and ITIL frameworks. As the first result we define a new IT BSC for the Cuban enterprise.

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