The chapter discusses the emerging social media and its impact on libraries and information professionals. The chapter reveals that because of the fluidity and convenience of these tools, users all over the world have embraced their usages, gingering libraries and information professionals to adopt them or become irrelevant. The authors highlight how libraries can use these tools, the advantages inherent in using them, and possible challenges that may crop up with their use. The chapter concludes by recommending the inclusion of these tools in library plans, policies, and work schedule of library staff.

The chapter discusses the emerging social media and its impact on libraries and information professionals. The chapter reveals that because of the fluidity and convenience of these tools, users all over the world have embraced their usages, gingering libraries and information professionals to adopt them or become irrelevant. The authors highlight how libraries can use these tools, the advantages inherent in using them, and possible challenges that may crop up with their use. The chapter concludes by recommending the inclusion of these tools in library plans, policies, and work schedule of library staff.

This study examines user satisfaction with the library products and services, facilities and conduciveness of the library environment, and ease of obtaining materials, as they affect their decision in patronizing the library. The study population comprises Bowen University students from diverse disciplines, levels and ages. Data was collected with an adapted questionnaire administered to over 400 respondents using convenience sampling technique. Descriptive statistics were adopted in measuring user satisfaction. Findings revealed that Bowen University Library users were satisfied with the products, services, facilities and conduciveness of the library environment. Nevertheless, a majority of the respondents reported that they seldom obtain materials from the library promptly. It was therefore recommended that library management should work more on training users on how to access materials through available services (e.g. OPAC, Library Portal) provide stable internet services, functional reference service, regular shelf maintenance, provide current information resources.