Purpose The purpose of this paper is to explore how emergent changes are handled in research and development (R&D) projects. R&D projects’ business potential lies in their exploration of the unknown; conversely, this makes them uncertain endeavours, prone to emergent changes. Design/methodology/approach Uses a single-case-study design, based on a projects-as-practice perspective and a soft systems methodology (SSM) analysis, to map how ad hoc R&D teams handle emergent changes, specifically the solution identification and assessment phase and the implementation plan. An R&D project in the power industry, involving over 250 engineers, was analysed. Findings This paper shows how emergent changes are handled differently from initiated changes during the decision-making phase. The system analysis shows that the most critical factors for managing these changes are: collective reflection between project parties; and including experienced engineers in implementation-plan reviews. Practical implications The results are of relevance both to R&D managers aiming to improve team performance and to general project management. Informal notions of emergent changes can be formalised in the change request process. Weaknesses in the project team’s organisation are highlighted, and details of how of how to mitigate these are provided. Originality/value Combines engineering-design and project-management research on emergent changes, adding to the former regarding people–organisational and strategic issues. Furthers understanding of the projects-as-practice approach and emergent change (deviations) handling by ad hoc teams in a project environment. SSM has not previously been used to explore aspects of projects-as-practice, and this is a novel way of adding to the body of knowledge on project praxis and practise.

When a change request is raised in an engineering project an ad hoc team often forms to manage the request. Prior research shows that practitioners often view engineering changes in a risk-averse manner. As a project progresses the cost of changes increases. Therefore, avoiding changes is reasonable. However, a risk-averse perspective fails to recognize that changes might harbor discoverable and exploitable opportunities. In this research, we investigated how practitioners of ad hoc teams used practices and praxes aimed at discovering and exploiting opportunities in engineering change requests. A single case study design was employed using change request records and practitioner interviews from an engineering project. 87 engineering change requests were analyzed with regards to change triggers, time-to-decision and rejection rate. In total, 25 opportunities were discovered and then 17 exploited. Three practices and six praxes were identified, used by practitioners to discover and exploit opportunities. Our findings emphasize the importance of the informal structure of ad hoc teams, to aid in opportunity discovery. The informal structure enables cross-hierarchal discussions and draws on the proven experience of the team members. Thus, this research guides project managers and presumptive ad hoc teams in turning engineering changes into successful opportunities.

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Purpose This paper aims to provide a holistic view to support the choice of appropriate strategy for conducting a knowledge transfer (KT) project in an international manufacturing network (IMN) environment. It proposes a model that includes multiple aspects of a KT project along with guidelines on each aspect. Design/methodology/approach To achieve the research goals, multiple case study method was adopted. Data have been collected by conducting semi-structured interviews regarding five KT projects in three multinational corporations. Data were triangulated by means of comparisons to complementary data acquired through observations and archival documents. Findings The results of this paper detail the key issues of five KT projects. Furthermore, the paper proposes an aggregated model comprising the main aspects and strategies for a KT project within an IMN. Research limitations/implications Despite the abundant research on KT area, not many research projects provide holistic views on KT process. The focus has rather been sectional and concentrated on each specific aspect within the KT. Practical implications The paper guides practitioners to identify multiple aspects in KT that will eventually increase the odds for successfully performing such projects. Originality/value The proposed learning network model improves the performance of KT projects by providing a holistic view including several factors that the organization should emphasize to succeed with inter-plant KT.